At arenaflex, we are committed to empowering every person and every organization on the planet to achieve more. As a Customer Business Outcomes (CBO) Specialist, you will play a key role in executing and implementing a multi-year Business Case for Digital Transformation with our customers, combined with our ecosystem of partners and industry influencers. In this highly strategic and customer-facing role, you will work closely with America's Regional Vice Presidents (RVP), Account Team Unit (ATU) General Managers, and Worldwide Commercial Business Industry Leads & Subject Matter Experts (SMEs) to ensure domain expertise and drive actionable plans for customer success.
**About arenaflex**
arenaflex is a global leader in technology innovation and transformation, empowering every person and every organization to achieve more. Our mission is to cultivate an inclusive work environment for all employees to positively impact our culture every day. We come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day, we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Key Responsibilities**
As a Customer Business Outcomes (CBO) Specialist, you will be responsible for:
### Discovery
* Define an Account Team Unit (ATU) Field Engagement model for Customer Business Outcomes (CBO) in the context of our customers' business that starts with their desired business outcomes
* Engage directly with VP/CxO level customers and internal account teams to execute the CBO Discovery Workshops, Solution Assessments, and Business Envisioning workshops
* Execute and deliver CBO Workshops that will validate the customers' business outcomes, identify business and technical capabilities that need to be adopted or matured
* Assess the current and desired state of maturity in the form of a Maturity Model, and map these capabilities from a Transformation Architecture to a arenaflex Reference Architecture
* Model and coach the Account Executive (AE) and Account Technology Strategist (ATS) communities to carry out planned and developed strategies with accounts we are focused to wins where we will establish arenaflex as the partner of choice within a vertical
* Lead multiple, highly complex engagements across various functions, which ultimately combine into one comprehensive model for engaging customers in a Business Outcome-oriented sales motion
### Customer Priority Alignment
* Internal Planning: Align customer goals & CBO research to determine approach for workshop
* Workshop: Facilitate engagement sessions with VP/CxO level customer leaders to seek alignment of the stakeholders and to explore opportunities and priorities based on impact towards success criteria
* Value Quantification: Create financial models that quantify top business priorities and use cases based on the customers' specific Key Performance Indicator (KPI) measurements
* Present Board-Room-Ready Executive Summaries: Align stakeholders with resources and solutions that impact business priorities, including recommended next steps to maintain customer momentum toward high value - high impact outcomes
**Essential Qualifications**
* 5+ years solution sales or solution assessment consulting, or related experience
* OR Bachelor's Degree in IT, Business, Finance, or related field AND 4+ years solution sales, technical sales, business/technology consulting, or related experience
* OR relevant certifications from arenaflex or competitive platforms AND 3+ years solution sales, technical sales, business/technology consulting, or related experience
* OR equivalent experience
* 2+ years of experience with any of the following: artificial intelligence, machine learning, responsible AI, Copilots, or Generative AI
**Preferred Qualifications**
* MBA
* Demonstrated ability to facilitate consultative workshops with senior level customer executives focused on solving their most pressing business needs
* Experience driving measurable outcomes over a long period of time across multiple activities
* Focus on improving a culture of Diversity & Inclusion
* Creative problem solver with the ability to align various stakeholders on common goal for customers
* Able to demonstrate critical thinking and influence others across various organizations and address ambiguity; a passion for influencing without authority
* Digital transformation experience with large and complex customers or industry experience and its functional knowledge
**Career Growth Opportunities and Learning Benefits**
As a Customer Business Outcomes (CBO) Specialist at arenaflex, you will have the opportunity to:
* Develop and implement strategic sales and digital transformation plans with our customers
* Collaborate with cross-functional teams to drive business outcomes and customer success
* Stay up-to-date with the latest industry trends and technologies through ongoing training and professional development
* Contribute to the growth and development of our customers' businesses through innovative solutions and services
* Work in a dynamic and inclusive environment that values diversity, equity, and inclusion
**Work Environment and Company Culture**
arenaflex is committed to creating a culture of inclusion where everyone can thrive at work and beyond. Our work environment is dynamic, collaborative, and innovative, with a focus on empowering every person and every organization to achieve more. We offer a range of benefits and perks, including:
* Competitive salary and bonus structure
* Comprehensive health and wellness benefits
* Flexible work arrangements and remote work options
* Professional development and training opportunities
* Access to cutting-edge technology and innovation
* Collaborative and inclusive work environment
**Compensation and Benefits**
The typical base pay range for this role across the U.S. is USD $106,100 - $185,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $144,000 - $203,500 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.arenaflex.com/us/en/us-corporate-pay
**How to Apply**
If you are a motivated and experienced professional looking to make a meaningful impact in the technology industry, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, by September 29, 2024.
arenaflex is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
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