At arenaflex, we're on a mission to revolutionize the way our Commonwealth agencies interact with technology, and we're looking for a talented and ambitious professional to join our team as an Experienced Cloud Customer Success Manager. As a key member of our Enterprise Technology Services Office (ETSO), you'll have the opportunity to make a real impact by aligning cloud and compute services with business objectives, advocating for agency needs, and promoting technology to optimize business results.
**About arenaflex**
arenaflex is a forward-thinking organization that's dedicated to providing innovative solutions to our Commonwealth agencies. We're committed to fostering a culture of collaboration, inclusivity, and continuous learning, and we're passionate about empowering our employees to reach their full potential. As a Cloud Customer Success Manager, you'll be part of a dynamic team that's shaping the future of technology in our state.
**Job Summary**
As a Cloud Customer Success Manager, you'll serve as a strategic liaison between Commonwealth agencies and our Enterprise Technology Services Office (ETSO). Your primary responsibility will be to act as a trusted advisor, providing guidance and support to stakeholders on standard and non-standard service offerings, incident and problem escalation, and process, services, and solutions. You'll also play a key role in promoting technology to optimize business results, removing barriers, and enabling or improving key services.
**Key Responsibilities**
* Act as a strategic liaison between Commonwealth agencies and ETSO, aligning cloud and compute services with business objectives
* Provide guidance and support to stakeholders on standard and non-standard service offerings, incident and problem escalation, and process, services, and solutions
* Advocate for agency needs, promoting technology to optimize business results
* Remove barriers and enable or improve key services to support agency objectives
* Collaborate with staff, agencies, and peers to further Office for Information Technology (OIT) initiatives and objectives
* Represent Network, Unified Telecommunication, and Security Operations (NUTSO) and (OIT) to all Cloud and Compute stakeholders
* Maintain expertise in and support the catalog of services for Cloud technologies
**Essential Qualifications**
* Ten years of professional information technology experience; or
* Six years of professional information technology experience and a bachelor's degree; or
* An equivalent combination of experience and training
* Ability to perform essential job functions
* Must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements
**Preferred Qualifications**
* Proven experience in cloud computing, IT service management, and business process improvement
* Strong leadership and communication skills, with the ability to build and maintain relationships with stakeholders at all levels
* Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines
* Strong analytical and problem-solving skills, with the ability to think critically and creatively
* Experience with IT service management frameworks, such as ITIL
**Skills and Competencies**
* Strong technical knowledge of cloud computing, IT service management, and business process improvement
* Excellent communication and interpersonal skills, with the ability to build and maintain relationships with stakeholders at all levels
* Strong analytical and problem-solving skills, with the ability to think critically and creatively
* Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines
* Strong leadership and collaboration skills, with the ability to work effectively with cross-functional teams
**Career Growth Opportunities and Learning Benefits**
As a Cloud Customer Success Manager at arenaflex, you'll have the opportunity to grow and develop your skills and expertise in a dynamic and supportive environment. We offer a range of training and development programs, including:
* Ongoing training and development opportunities in cloud computing, IT service management, and business process improvement
* Mentorship and coaching from experienced professionals in the field
* Opportunities for career advancement and professional growth
* A dynamic and supportive work environment that encourages collaboration and innovation
**Work Environment and Company Culture**
arenaflex is committed to providing a work environment that's inclusive, supportive, and empowering. We believe in fostering a culture of collaboration, creativity, and continuous learning, and we're passionate about empowering our employees to reach their full potential. As a Cloud Customer Success Manager, you'll be part of a dynamic team that's shaping the future of technology in our state.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
* A salary range of $85,000 - $110,000 per year, depending on experience
* A comprehensive benefits package, including health, dental, and vision insurance, as well as a 401(k) retirement plan
* Paid time off, including vacation, sick leave, and holidays
* Opportunities for professional growth and development
* A dynamic and supportive work environment that encourages collaboration and innovation
**How to Apply**
If you're a motivated and ambitious professional with a passion for technology and a commitment to excellence, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume, cover letter, and any other relevant documents, by the posting closing date. We look forward to hearing from you!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and is committed to a diverse workforce. We value inclusion and diversity, and we're passionate about empowering our employees to reach their full potential. We do not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
**Veterans Preference**
Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at
[email protected].
**Telecommunications Relay Service (TRS)**
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If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
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