**Introduction**
At arenaflex, we're committed to empowering every person and organization on the planet to achieve more. As a leader in the industry, we're constantly innovating and pushing the boundaries of what's possible. Our Customer Business Outcomes (CBO) team plays a critical role in helping our customers define their business outcomes, quantify value, and drive actionable plans for their success. We're now seeking an experienced Customer Business Outcomes Specialist to join our team and help drive digital transformation and business growth for our customers.
**About arenaflex**
arenaflex is a global technology leader that's dedicated to making a positive impact on the world. Our mission is to empower every person and organization to achieve more, and we're committed to creating a culture of inclusion and diversity where everyone can thrive. With a growth mindset, we innovate to empower others and collaborate to realize our shared goals. Our values of respect, integrity, and accountability guide everything we do, and we're passionate about making a difference in the lives of our customers and employees.
**Job Summary**
As a Customer Business Outcomes Specialist at arenaflex, you'll play a key role in executing and implementing a multi-year Business Case for Digital Transformation with our customers. You'll work closely with our ecosystem of partners and industry influencers to empower customers to articulate and achieve their business goals. Your primary focus will be on managing relationships with the field sales community to discover and validate customers' desired business outcomes, quantify the value, identify capability needs, and assess maturity levels. You'll also execute Solution Assessments to ensure that our solutions are a good fit for our customers' technology environments and apply our CBO methodology to drive business outcomes.
**Responsibilities**
As a Customer Business Outcomes Specialist, you'll be responsible for:
* **Discovery**
+ Define an Account Team Unit (ATU) Field Engagement model for Customer Business Outcomes (CBO) in the context of our customers' business that starts with their desired business outcomes
+ Engage directly with VP/CxO level customers and internal account teams to execute the CBO Discovery Workshops, Solution Assessments, and Business Envisioning workshops
+ Execute and deliver CBO Workshops that will validate the customers' business outcomes, identify business and technical capabilities that need to be adopted or matured
+ Assess the current and desired state of maturity in the form of a Maturity Model, and map these capabilities from a Transformation Architecture to a Microsoft Reference Architecture
+ Model and coach the Account Executive (AE) and Account Technology Strategist (ATS) communities to carry out planned and developed strategies with accounts we are focused to wins where we will establish arenaflex as the partner of choice within a vertical
* **Customer Priority Alignment**
+ Internal Planning: Align customer goals & CBO research to determine approach for workshop
+ Workshop: Facilitate engagement sessions with VP/CxO level customer leaders to seek alignment of the stakeholders and to explore opportunities and priorities based on impact towards success criteria
+ Value Quantification: Create financial models that quantify top business priorities and use cases based on the customers' specific Key Performance Indicator (KPI) measurements
+ Present Board-Room-Ready Executive Summaries: Align stakeholders with resources and solutions that impact business priorities, including recommended next steps to maintain customer momentum toward high value - high impact outcomes
**Qualifications**
To be successful in this role, you'll need:
* **Required/Minimum Qualifications**
+ 5+ years solution sales or solution assessment consulting, or related experience
+ OR Bachelor's Degree in IT, Business, Finance, or related field AND 4+ years solution sales, technical sales, business/technology consulting, or related experience
+ OR relevant certifications from arenaflex or competitive platforms AND 3+ years solution sales, technical sales, business/technology consulting, or related experience
+ OR equivalent experience
* **Preferred Qualifications**
+ MBA
+ Demonstrated ability to facilitate consultative workshops with senior level customer executives focused on solving their most pressing business needs
+ Experience driving measurable outcomes over a long period of time across multiple activities
+ Focus on improving a culture of Diversity & Inclusion
+ Creative problem solver with the ability to align various stakeholders on common goal for customers
+ Able to demonstrate critical thinking and influence others across various organizations and address ambiguity; a passion for influencing without authority
+ Digital transformation experience with large and complex customers or industry experience and its functional knowledge
**Skills and Competencies**
To succeed in this role, you'll need:
* Strong business acumen and understanding of the technology industry
* Excellent communication and presentation skills
* Ability to facilitate consultative workshops and drive business outcomes
* Strong analytical and problem-solving skills
* Experience with digital transformation and business growth
* Ability to work in a fast-paced environment and prioritize multiple tasks and projects
* Strong collaboration and influencing skills
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Business Outcomes Specialist, you'll have opportunities to:
* Work with a talented team of professionals who are passionate about making a difference in the lives of our customers and employees
* Develop your skills and expertise in digital transformation and business growth
* Collaborate with industry leaders and influencers to drive business outcomes
* Participate in training and development programs to enhance your skills and knowledge
* Take on new challenges and responsibilities as you grow and develop in your career
**Work Environment and Company Culture**
arenaflex is a global technology leader that's dedicated to making a positive impact on the world. Our culture is built on a foundation of respect, integrity, and accountability, and we're passionate about creating a workplace where everyone can thrive. As a Customer Business Outcomes Specialist, you'll be part of a team that's committed to driving business outcomes and making a difference in the lives of our customers and employees.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
* Base salary: $106,100 - $185,400 per year (USD)
* Benefits: Health, dental, and vision insurance, 401(k) matching, and paid time off
* Perks: Flexible work arrangements, professional development opportunities, and a comprehensive employee assistance program
* Benefits may vary depending on the nature of your employment with arenaflex and the country where you work.
**How to Apply**
If you're passionate about driving business outcomes and making a difference in the lives of our customers and employees, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter that outlines your experience and qualifications for the role. We look forward to hearing from you!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
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