At arenaflex, our growth is a result of the people who embody our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at arenaflex and they'll tell you there's no other place like it. It all starts with our purpose and then, The arenaflex Way, which is our values and behaviors that each and every associate believes in. It's all about culture at arenaflex, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!
**Job Summary:**
We are seeking an experienced Customer Experience Manager to join our team at arenaflex. As a Customer Experience Manager, you will be responsible for ensuring that all crew members are providing an exceptional customer experience through personal contact with customers. You will train the crew on the B.E.S.T. customer service experience, ensuring that each guest has a fast, friendly check-out experience. You will lead your assigned store to achieve and maintain customer service score goals provided by the District Manager. You will also be responsible for leading front-end operations, ensuring front-end merchandising (candy, soda, snacks) are set and meet or exceed brand standards.
**Responsibilities:**
- Ensures all crew members are Wowing the Customer through personal contact with customers.
- Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check-out experience.
- Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
- Responsible for leading front-end operations, ensuring front-end merchandising (candy, soda, snacks) are set and meet or exceed brand standards.
- Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
- Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
- Responsible for performing store manager duties in their absence.
- Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
- Reviews all corporate communications and reacts accordingly.
- Partners with the entire store leadership team in merchandising procedures and World Recovery.
- Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.
**Essential Qualifications:**
- High School Graduate or equivalent.
- College experience preferred.
- Minimum 2 years of management experience.
- Excellent verbal and written communication skills.
- Ability to multi-task.
- Creative thinking.
- Ability to maintain composure under pressure.
**Essential Job Functions:**
- Frequently operate cash register.
- Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet.
- Frequently ascend/descend ladders in order to retrieve and put away stock.
- Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
- Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers.
- Must be able to exchange accurate information in these situations.
- Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise.
- Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
- Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
- Must be able to remain in a stationary, upright position for 80% of the time.
**Career Growth Opportunities and Learning Benefits:**
At arenaflex, we believe in investing in our associates' growth and development. As a Customer Experience Manager, you will have opportunities to:
- Develop your leadership skills through training and mentorship programs.
- Participate in our comprehensive onboarding program to ensure a smooth transition into your new role.
- Collaborate with our cross-functional teams to drive business results and improve customer experience.
- Access our extensive library of online training resources and development programs.
- Enjoy competitive compensation and benefits packages, including health coverage, financial and personal wellness support.
**Work Environment and Company Culture Highlights at arenaflex:**
- Our stores are fast-paced and dynamic environments that require flexibility and adaptability.
- We prioritize a positive and inclusive work environment that values diversity, equity, and inclusion.
- Our associates are passionate about delivering exceptional customer experiences and are empowered to make decisions that drive business results.
- We foster a culture of innovation and creativity, encouraging our associates to think outside the box and develop new ideas.
- Our stores are designed to be fun and engaging, with a focus on creating a WOWplace for our customers and associates alike.
**Compensation, Perks, and Benefits:**
At arenaflex, we offer a competitive compensation package, including:
- Hourly wages and bonuses based on performance.
- Comprehensive benefits package, including health coverage, dental, and vision insurance.
- Financial and personal wellness support, including 401(k) matching and employee assistance programs.
- Paid time off and holidays.
- Opportunities for career growth and advancement.
**How to Apply:**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our website at [arenaflex.com/careers](http://arenaflex.com/careers) to submit your application. We look forward to hearing from you!
**Equal Employment Opportunity:**
arenaflex is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment that values diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives. If you require reasonable accommodations during the hiring process, please let us know.
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