At arenaflex, we're on a mission to revolutionize the way people enjoy their favorite pizza. As a leading pizza delivery company, we're constantly innovating and expanding our services to meet the evolving needs of our customers. We're now seeking highly motivated and customer-focused individuals to join our team as Customer Service Representatives. If you're passionate about delivering exceptional customer experiences and have a knack for working in a fast-paced environment, we want to hear from you!
**About arenaflex**
arenaflex is a dynamic and growing company that's passionate about delivering high-quality pizza to our customers. With a strong commitment to customer satisfaction, we're dedicated to providing a unique and enjoyable experience for every customer interaction. Our team is made up of talented and enthusiastic individuals who share our passion for delivering exceptional service and quality products.
**Job Summary**
As a Customer Service Representative at arenaflex, you'll be the face of our company, interacting with customers, taking orders, and providing exceptional service. You'll work in a fast-paced environment, handling multiple tasks simultaneously, and be responsible for ensuring that every customer leaves our store with a smile on their face. If you're a people person with a passion for delivering great customer experiences, we want to hear from you!
**Key Responsibilities**
* Provide exceptional customer service, responding to customer inquiries, and resolving any issues in a timely and professional manner
* Take orders accurately and efficiently, using our ordering system and handling cash, credit card, and mobile payments
* Operate all equipment, including cash registers, credit card machines, and pizza preparation equipment
* Stock ingredients from delivery area to storage, work area, and walk-in cooler
* Prepare product, including making pizzas, salads, and other menu items
* Receive and process telephone orders, handling customer inquiries and resolving any issues
* Take inventory and complete associated paperwork, ensuring that our store is always stocked and ready for customers
* Clean equipment and facility approximately daily, maintaining a clean and safe environment for our customers and team members
* Work in a fast-paced environment, handling multiple tasks simultaneously and prioritizing tasks to meet customer needs
**Communication Skills**
* Ability to comprehend and give correct written instructions, including reading and following recipes and menu items
* Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person
* Great customer service skills and effective service recovery, ensuring that every customer leaves our store with a positive experience
**Essential Functions/Skills**
* Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator)
* Must be able to make correct monetary change, handling cash, credit card, and mobile payments
* Verbal, writing, and telephone skills to take and process orders, including handling customer inquiries and resolving any issues
* Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed, including operating equipment and preparing menu items
* Ability to enter orders using a computer keyboard or touch screen, including using our ordering system and handling cash, credit card, and mobile payments
**Additional Information**
* All your information will be kept confidential according to EEO guidelines, ensuring that you feel safe and supported in your role
* arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace
* We offer a competitive hourly rate of $12 per hour, with opportunities for advancement and career growth
* Our team is passionate about delivering exceptional customer experiences, and we're committed to providing a positive and supportive work environment
**What We Offer**
* Competitive hourly rate of $12 per hour
* Opportunities for advancement and career growth, including promotions into Assistant Manager positions
* Bonus eligibility for Assistant Managers
* A positive and supportive work environment, with a team that's passionate about delivering exceptional customer experiences
* Opportunities for professional development and training, including on-the-job training and workshops
* A fun and dynamic work environment, with a focus on teamwork and collaboration
**How to Apply**
If you're a motivated and customer-focused individual who's passionate about delivering exceptional customer experiences, we want to hear from you! Apply now to join our team as a Customer Service Representative at arenaflex. Don't miss out on this opportunity to grow your career and make a difference in the lives of our customers.
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