Join arenaflex, a world-renowned airline, and embark on a thrilling journey as an Experienced Customer Service Manager – Airport Customer Experience. As a key member of our Hubs & Gateways or Stations Team within the Customer Experience Division, you will be responsible for leading, engaging, coaching, and developing front-line team members to deliver an exceptional customer experience. With a strong focus on operational excellence, safety, and customer satisfaction, you will be an integral part of our team that makes a difference in the lives of our customers.
**Why You'll Love This Job**
As an Experienced Customer Service Manager – Airport Customer Experience, you will have the opportunity to:
* Drive operational excellence by leading and developing a high-performing team that delivers a safe, reliable, and exceptional customer experience.
* Create an environment that cares for our frontline team members and celebrates their successes, fostering a culture of mutual respect and trust.
* Lead airport teams to perform their work in a safe, efficient manner, and in compliance with Federal, state, and local regulations, including DOT, FAA, and other government agencies.
* Provide exceptional support to frontline team members, enabling them to deliver superior customer service and elevate their skills and knowledge.
* Coach and mentor frontline team members in skill development, customer service elevation, and company culture behaviors, promoting a culture of continuous learning and growth.
* Establish and promote effective relationships with external and internal customers, fostering compassion, authenticity, integrity, respect, and dignity.
* Assess operational environments and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels.
* Work extra hours when operational needs arise, and be flexible with rotating shifts, including weekends, holidays, and days-off.
**All You'll Need for Success**
To excel in this role, you will need:
* A High School diploma or GED equivalency.
* Previous airport customer service experience, with a minimum of 2 years of experience leading others.
* Knowledge of company policies and procedures, as well as functional automation applications.
* Strong decision-making skills, with the ability to work independently and collaboratively.
* Ability to monitor and assess performance, making improvements or taking corrective action as needed.
* Strong communication and interpersonal skills, with the ability to actively listen and give full attention to others.
* Critical thinking ability, with the ability to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
* Ability to work under demanding operational conditions, with a sense of urgency and preciseness.
* Ability to use sound business judgment to resolve issues with internal and external customers.
* Knowledge of Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
* USPS clearance or the ability to obtain USPS clearance, with a five-year United States residency requirement.
**What You'll Get**
As an Experienced Customer Service Manager – Airport Customer Experience, you will enjoy a range of benefits, including:
* Travel Perks: Explore the world with your family and friends, reaching 365 destinations on more than 6,800 daily flights across our global network.
* Health Benefits: Access comprehensive health, dental, prescription, and vision benefits, as well as virtual doctor visits, flexible spending accounts, and more.
* Wellness Programs: Stay well with our wellness programs, providing you with the right tools, resources, and support to be the best version of yourself.
* 401(k) Program: Available upon hire, with employer contributions to your 401(k) program available after one year.
* Additional Benefits: Enjoy our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.
**Feel Free to Be Yourself at arenaflex**
At arenaflex, we value inclusion and diversity, and our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities, and shareholders. We believe that our diverse workforce is the foundation of our dynamic and inclusive work environment, and we strive to create a culture where everyone can reach their full potential and meet the needs of our diverse world.
**Are You Ready to Join Our Team?**
If you're ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly, while caring for people on life's journey, then we want to hear from you. Apply now to join our team as an Experienced Customer Service Manager – Airport Customer Experience, and embark on a thrilling journey with arenaflex.
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About arenaflex
arenaflex is a world-renowned airline that values inclusion and diversity, and our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities, and shareholders.
We believe that our diverse workforce is the foundation of our dynamic and inclusive work environment, and we strive to create a culture where everyone can reach their full potential and meet the needs of our diverse world.
What We Offer
- Travel Perks: Explore the world with your family and friends, reaching 365 destinations on more than 6,800 daily flights across our global network.
- Health Benefits: Access comprehensive health, dental, prescription, and vision benefits, as well as virtual doctor visits, flexible spending accounts, and more.
- Wellness Programs: Stay well with our wellness programs, providing you with the right tools, resources, and support to be the best version of yourself.
- 401(k) Program: Available upon hire, with employer contributions to your 401(k) program available after one year.
- Additional Benefits: Enjoy our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.
How to Apply
To apply for this exciting opportunity, please visit our website at [insert link]. We look forward to hearing from you!
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