**Job Summary:**
Join arenaflex, a subsidiary of Cigna, as an Experienced Customer Service Intake Representative and make a meaningful difference in the lives of our clients and patients. As a key member of our Non-Clinical team, you will be responsible for managing the benefits needs of inbound callers from start to finish, delivering exceptional patient-provider care, and driving business growth. If you possess excellent communication skills, a problem-solving mindset, and a passion for helping others, we encourage you to apply for this exciting work-from-home opportunity.
**About arenaflex:**
arenaflex, a division of The Cigna Group, is a leading provider of pharmacy, care, and benefit solutions that aim to improve health and increase vitality. We are committed to innovation, making the prediction, prevention, and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
**Responsibilities:**
As an Experienced Customer Service Intake Representative, you will be responsible for:
* Accepting a daily average of 100-125 inbound calls from Health Plan clients, providers, and imaging centers seeking pre-authorization.
* Properly handling and verifying patient records under HIPPA and PHI, and securing confidentiality for each call.
* Accepting multiple back-to-back calls utilizing various applications on multiple screens, and properly entering all patient, provider, and imaging center data.
* Following the complete formal script pathway with each caller, identifying and transferring any calls that cannot be resolved via the formal script to the appropriate person or department.
* Remaining client-focused at all times, with the ability to independently resolve customer inquiries and complaints with one-call resolution.
* Attending 100% of an 8-week training program, which will include live call participation training.
* Meeting or exceeding all performance metrics through accurate call handling and high-quality calls.
**Qualifications:**
To be successful in this role, you will need:
* A High School diploma or equivalent.
* Prior customer service experience, preferably in a healthcare setting.
* Intermediate proficiency in Microsoft Outlook, with strong written, organizational, and verbal communication skills.
* Excellent customer focus orientation, with the ability to diffuse difficult callers constructively.
* Accountability and ownership to efficiently solve problems.
* An engaged, coachable, upbeat attitude, with a willingness to be a positive role model for your peers.
* Flexibility, open-mindedness, and the ability to adapt positively to business changes or needs.
* Self-confidence and the empowerment to use good judgment to do what is right, and keep all promises.
**Technical Requirements:**
If you will be working from home, you must have a reliable internet connection obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
**Compensation and Benefits:**
arenaflex offers a competitive hourly rate of $17-$18 USD per hour, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. We also offer a comprehensive range of benefits, including:
* Medical, vision, dental, and well-being and behavioral health programs.
* 401(k) with company match.
* Company-paid life insurance.
* Tuition reimbursement.
* A minimum of 18 days of paid time off per year and paid holidays.
* And more!
**Equal Employment Opportunity:**
arenaflex is an equal opportunity employer and welcomes applications from qualified candidates without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions, including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status, or any other characteristic protected by applicable equal employment opportunity laws.
**Reasonable Accommodation:**
If you require reasonable accommodation in completing the online application process, please email:
[email protected] for support. Do not email
[email protected] for an update on your application or to provide your resume, as you will not receive a response.
**Tobacco-Free Policy:**
arenaflex has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
**Qualified Applicants with Criminal Histories:**
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state, and local ordinances.
**Apply Now:**
If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Click the link below to submit your application:
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