At arenaflex, we're dedicated to making healthcare work better for our customers. As a leading healthcare organization, we're committed to creating a culture that promotes employee growth, collaborative innovation, and inspired leadership. Our purpose is to improve customers' lives by transforming healthcare, and we're looking for talented individuals to join our team as Member Customer Service Representatives II.
**About arenaflex**
arenaflex is a dynamic and forward-thinking organization that's passionate about making a positive impact on people's lives. We're proud to have been recognized as one of America's 2023 Best Midsize Employers and America's 2023 Best Employers By State by Forbes. Our commitment to creating an environment where employees can thrive has earned us a reputation as a best-in-class employer.
**Join Our Team**
As a Member Customer Service Representative II at arenaflex, you'll play a critical role in ensuring that our customers receive exceptional service and support. You'll be part of a talented team that's dedicated to delivering first-class customer experiences, and you'll have the opportunity to drive real change in the healthcare industry.
**Responsibilities**
As a Member Customer Service Representative II, you'll be responsible for:
* Providing exceptional inbound and outbound phone-based customer service, ensuring first call and/or email resolution, and de-escalating calls through clear and accurate exchange of information.
* Following up, resolving, and documenting issues in a timely manner.
* Routing inquiries needing further investigation to the appropriate department and conducting routine research as needed.
* Following up on pended items and routing incoming paperwork to correct departments for completion.
* Working with highly sensitive information while maintaining Personal Protected Information (PPI) requirements.
* Performing with reliable and consistent behaviors, performance goals, and metrics, and attendance.
* Other duties as assigned.
**Requirements**
To be successful in this role, you'll need:
* One (1) year of previous customer service experience.
* High School Diploma or GED, or 2 years of work experience.
* Experience with MS Office or other computer platforms.
* Strong communication and interpersonal skills.
* Ability to work in a fast-paced environment and prioritize multiple tasks.
* Strong problem-solving and analytical skills.
**Nice-to-Haves**
While not required, the following qualifications would be beneficial:
* Two (2) years of college-level courses or two (2) years of work experience with phone-related customer service.
* Healthcare, benefits, call center, claims processing, or Facets experience.
* Experience working with sensitive information and maintaining confidentiality.
**Benefits**
As a Member Customer Service Representative II at arenaflex, you'll enjoy a comprehensive benefits package, including:
* Free parking
* Paid training
* Wellness program
* Disability insurance
* Health insurance
* Dental insurance
* Tuition reimbursement
* Paid time off
* Vision insurance
* 401(k) matching
**Career Growth Opportunities**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Member Customer Service Representative II, you'll have access to:
* Ongoing training and development opportunities.
* Mentorship and coaching from experienced colleagues.
* Opportunities for advancement and career growth.
* A dynamic and supportive work environment.
**Work Environment and Company Culture**
arenaflex is a collaborative and inclusive organization that values diversity, equity, and inclusion. We're committed to creating a work environment that's supportive, flexible, and empowering. Our Spokane, WA campus offers a range of amenities and services, including free parking, a wellness program, and a comprehensive benefits package.
**How to Apply**
If you're passionate about delivering exceptional customer experiences and making a positive impact on people's lives, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees.
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