**Job Summary:**
arenaflex is seeking an experienced and customer-focused Pharmacy Customer Service Associate to join our team. As a key member of our retail and remote workforce, you will be responsible for providing exceptional customer service, processing transactions, and supporting our pharmacy operations. If you have a passion for delivering outstanding customer experiences, working in a fast-paced environment, and are eager to grow your skills and knowledge, we encourage you to apply for this exciting opportunity.
**About arenaflex:**
arenaflex is a leading healthcare company dedicated to providing innovative solutions and exceptional customer experiences. Our team of passionate professionals is committed to making a positive impact in the lives of our customers and communities. We are proud to offer a dynamic and inclusive work environment that fosters growth, learning, and collaboration.
**Key Responsibilities:**
* Provide exceptional customer service, ensuring a positive and welcoming experience for all clients and patients
* Register transactions on assigned sales register, collect cash, and disperse change as needed
* Process voids, returns, delays, discounts, and trades as required
* Take clients to the OTC walkway to assist with finding items
* Maintain counters and retail areas clean and well-organized, take stock, and keep records
* Check in and cost stock as required or as directed by senior supervisor or shift leader
* Perform duties as assigned by Pharmacy Director, Staff Pharmacist, and Senior Supervisor, including using pharmacy systems to enter patient and medication data, ensuring data is accurate, filling prescriptions by retrieving, counting, and pouring medication, confirming medication is correct, and checking for potential interactions
* Report, immediately, prescription errors to the pharmacist on duty and adhere to Organization policies and procedures regarding pharmacy errors and the Quality Improvement Program
* Audit and follow the arenaflex Co. Pharmacy Governance guidelines
* Rigorously adhere to the arenaflex Co. policy regarding Honest Intentions Dispensing during all applicable prescription dispensing activities
* Handle calls that do not require individual attention of the pharmacist, including those to doctors
* Process (revise and resubmit) manual cases for external program prescription services in a timely and efficient manner, and perform other administrative duties as assigned by the Pharmacy Director
* Assist and support Pharmacy Division on stock management activities, such as ordering, unloading, checking, and storing shipments of medications
* Maintain knowledge of Organization resource security methods, and record claims for distribution center overages (stock received, but not charged), deficiencies (stock charged, but not received), order errors, or damaged products including Rx medications
* Ensure compliance with state and local regulations regarding controlled substances (e.g., cocktails and tobacco products)
* Build and maintain displays, including promotional, seasonal, and special designs, and finish resets and corrections as directed
* Assist with division of food items (e.g., raw foods from pre-cooked) and product placement as determined by strategies/methods (e.g., raw and frozen meats on bottom shelves)
* For consumable items, aid stock rotation, involving the first-in, first-out technique and restock outs
* Possess working knowledge of store systems and store equipment
* Provide customer service in the photo area, including digital identification photo service, banner print, and creative machine, and interesting sell of special photo items
* Take on web pick-up responsibilities (screens orders in Picture Care, handles requests (pick items), and delivers requests to customers as they arrive at the store)
* Assist with external and internal maintenance by ensuring a clean, neat, and well-organized store condition and appearance
* Adhere to all organization policies and procedures; maintain respectful relationships with colleagues
* Complete special tasks and other assignments as allocated
**Essential Qualifications:**
* Bachelor's degree
* Possess a passion for delivering exceptional customer experiences
* Ability to work in a fast-paced environment with multiple priorities
* Strong communication and interpersonal skills
* Ability to work flexible hours, including nights and weekend shifts
* Proficiency in reading, writing, and communicating in English (except in Puerto Rico)
**Preferred Qualifications:**
* Six months of experience in a retail environment
* Previous work experience with arenaflex
* Strong numerical skills to accurately fill prescriptions, including counting, measuring, and weighing medications
* Proficiency in computer skills
* Knowledge of store stock control
* PTCB certification
**Skills and Competencies:**
* Excellent customer service skills
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment with multiple priorities
* Strong numerical skills
* Proficiency in computer skills
* Knowledge of store systems and store equipment
* Ability to work flexible hours, including nights and weekend shifts
* Strong problem-solving and analytical skills
* Ability to work independently and as part of a team
* Strong attention to detail and organizational skills
**Career Growth Opportunities and Learning Benefits:**
* arenaflex offers a comprehensive training program to support your growth and development
* Opportunities for advancement and career progression
* Access to ongoing training and professional development opportunities
* Collaborative and inclusive work environment that fosters growth, learning, and collaboration
**Work Environment and Company Culture:**
* arenaflex is committed to creating a positive and inclusive work environment that fosters growth, learning, and collaboration
* Our team of passionate professionals is dedicated to making a positive impact in the lives of our customers and communities
* We offer a dynamic and inclusive work environment that values diversity, equity, and inclusion
* arenaflex is an equal opportunity employer and welcomes applications from diverse candidates
**Compensation, Perks, and Benefits:**
* Competitive hourly rate of $25/hour
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Opportunities for professional development and career growth
* Collaborative and inclusive work environment that fosters growth, learning, and collaboration
**How to Apply:**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!
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