**Join arenaflex, a leading humanitarian organization, and make a difference in the lives of millions every year.**
Are you ready to be part of a world-class team that is dedicated to helping people in need? Do you want to experience the greatness of the human spirit at its best? Look no further than arenaflex, a premier humanitarian organization that is committed to delivering its programs and services in a culturally competent manner reflecting the communities it serves.
**Why Choose arenaflex?**
As one of the nation's premier humanitarian organizations, arenaflex is dedicated to helping people in need throughout the United States and, in association with other arenaflex networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity.
**Work Environment and Culture**
arenaflex is committed to the diversity of its workforce and to delivering its programs and services in a culturally competent manner reflecting the communities it serves. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.
**arenaflex Supports Diversity and Inclusion**
arenaflex supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and arenaflex PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women's Resource Group, these networks provide connections, mentoring, and help give voice to important concerns and opinions.
**Our Customer Service Specialist Will:**
* Provide customer assistance in ordering blood and plasma derivatives and transfusion-related products and supplies.
* Maintain hospital inventory and return blood products within regulatory compliance.
* Receive routine orders for a variety of blood and pharmaceutical products and transfusion-related supplies.
* Follow appropriate procedures ensuring accurate order entry and order fulfillment.
* Make follow-up calls if product needs cannot be met as expected.
* Determine the most economical method of transportation for hospital shipments.
* Maintain/work with data, tools, or computer programs to facilitate management and monitoring of product and service information.
* Rotate inventory of primary and remote facilities to ensure adequate supplies of products for the needs of customers.
* Provide customer service to clients.
* Proactively communicate with hospital customers to increase customer satisfaction.
* Maintain positive and professional communications, both internally as well as externally to provide regular product/service information and follow-up; promote teamwork.
* Investigate and resolve hospital shipment problems.
* Receive, investigate, and communicate related to customer concerns; complete customer concerns documentation accurately and timely, then forward to appropriate individual(s) to follow-up/review.
* Assist hospital personal with inventory alternatives when requested products are unavailable within established guidelines and procedures that assist the customer and the patient.
**WHAT YOU NEED TO SUCCEED:**
* Education: High School or equivalent required.
* Experience: Minimum one year's related experience or equivalent combination of education and related experience required. Progressive experience in a dynamic, multi-task operational environment preferred. Experience in blood or pharmaceutical inventory management/hospital customer relations/logistics is preferred.
* Skills/Abilities: Excellent oral and written communication skills. Outstanding interpersonal skills in dealing with all levels of customers and staff (paid and volunteer). Must have excellent organizational skills, be able to handle multiple priorities effectively. Problem-solving and analytical skills. Working knowledge of computers.
**BENEFITS FOR YOU:**
We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at arenaflex to advance and learn.
* Medical, Dental Vision plans
* Health Spending Accounts & Flexible Spending Accounts
* PTO + Holidays
* 401K with 6% match
* Paid Family Leave
* Employee Assistance
* Disability and Insurance: Short + Long Term
* Service Awards and recognition
**Apply now! Joining our team will provide you with the opportunity to make a difference every day.**
The arenaflex is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act, and any other applicable state and local laws.
Arenaflex is proud to be an EONS partner and share our employment opportunities with the network of organizations.
Interested in Volunteering? Visit
arenaflex.org/volunteertoday to learn more, including our most-needed volunteer positions.
To view the EEOC Summary of Rights, click here:
Summary of Rights
Apply Job!
Apply for this job