At arenaflex, we're passionate about fueling the joy of creativity in our customers. As a leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada, and online at arenaflex.com and arenaflex.ca. Our purpose is to inspire imagination and bring people together through art, crafting, and making. We're committed to creating a welcoming and inclusive environment for all our customers and team members.
We're seeking an experienced Retail Customer Service Team Member to join our team in San Angelo, TX. As a key member of our retail team, you'll play a vital role in delivering exceptional customer service, ensuring a seamless shopping experience, and maintaining a well-merchandised and in-stock store.
**Key Responsibilities:**
* Deliver friendly customer service, helping customers shop our store, and find what they're looking for
* Ensure all customers receive a fast and friendly checkout experience, executing cash handling to standards
* Engage customers on the benefits of our Rewards program and Private Label Credit Cards, and complete enrollments
* Educate customers on our Voice of Customer (VOC) survey
* Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
* Participate in the truck unload, stocking, and planogram (POGs) processes
* Responsible for completing merchandise recovery and maintenance, including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
* Perform Store In Stock Optimization (SISO) and AD set duties as assigned
* Support shrink and safety programs
* Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
* Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members
* Cross-trained in Custom Framing selling and production
**Preferred Qualifications:**
* Retail and/or customer service experience preferred
* Ability to work a flexible schedule, including nights, weekends, and early mornings
* Strong communication and interpersonal skills
* Ability to lift heavy boxes and access high shelves by ladder or similar equipment
* Basic math skills and accuracy with handling cash and operating a point-of-sale system
**Work Environment:**
* Ability to remain standing for long periods of time
* Ability to move throughout the store
* Regular bending, lifting, carrying, reaching, and stretching
* Lifting heavy boxes and accessing high shelves by ladder or similar equipment
* Work in a public retail store setting, with all public areas climate-controlled; some stock rooms may not be climate-controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press
**Benefits and Perks:**
* Competitive hourly rate
* Opportunities for career growth and professional development
* Comprehensive benefits package, including health insurance, paid time off, tuition assistance, and employee discounts
* Robust training programs to help you succeed in your role
* A fun and supportive work environment that encourages creativity and innovation
**Why Join arenaflex?**
* We're a leading creative destination in North America, with a passion for inspiring imagination and bringing people together through art, crafting, and making.
* We offer a comprehensive benefits package, including health insurance, paid time off, tuition assistance, and employee discounts.
* We're committed to creating a welcoming and inclusive environment for all our customers and team members.
* We offer opportunities for career growth and professional development, with a focus on helping you succeed in your role.
* We're a fun and supportive work environment that encourages creativity and innovation.
**How to Apply:**
If you're passionate about delivering exceptional customer service and creating a welcoming and inclusive environment for all our customers and team members, we encourage you to apply for this exciting opportunity. Please visit our website at arenaflex.com/careers to submit your application.
**Equal Opportunity Employer:**
arenaflex is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment that reflects the communities we serve. We welcome applications from all qualified candidates, including individuals with disabilities, and will provide reasonable accommodations to ensure equal access to employment opportunities.
**Accommodations:**
If you need help performing the essential functions of your job, please contact our Customer Care team at 1-800-642-4235 (1800-MICHAEL) to discuss possible accommodations.
**EEOC Know Your Rights Poster:**
For more information on our commitment to equal employment opportunity, please visit our website at arenaflex.com/eo.
**Apply Now:**
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