Xactus is the leading verification innovator for the mortgage industry, providing a supportive remote work environment. The Verification of Employment (VOE) Representative is responsible for accurately verifying employment history for borrowers and delivering excellent customer service by utilizing in-depth knowledge of company products and services.
Responsibilities
- Accurately verify employment history for borrowers by following all policies and procedures
- Analyze data to spot anomalies with the returned verifications
- Respond to incoming calls and e-requests timely and accurately
- Meet productivity and quality goals set by the department
- Follows all workflows and appropriately document orders
- Provides timely and accurate information to incoming customer calls/electronic requests
- Assists other team members as needed
- Participates in skills training, as requested
- Adheres to, and maintains compliance with all Federal, State, and local laws and Universal policies and procedures
- Ensures safety and confidentiality of Employees, property, and data
Skills
- High School diploma or equivalent
- At least 1-3 years' relevant experience in a similar capacity or relative entry level business or customer service experience
- Excellent interpersonal skills to develop and maintain effective working relationships with all levels of management, customers, and co-workers
- Excellent communication skills, verbal and written
- Outstanding customer service and interpersonal skills
- Ability to multi-task and prioritize accordingly
- The ability to maintain confidential information
- Analytical and able to solve problems
- Capable of working in a Team environment
- Ability to remain flexible, adapt to changing environment, shift priorities as needed
- Proven self-starter, with proactive approach and positive outlook
- Proficient in Microsoft Office and PDF editing software
- Experience utilizing a multi-line phone system
- Ability to navigate through proprietary software
- High speed internet is required
- Ability to establish a quiet workspace that is distraction-free, and conducive to continuous work and will provide for confidentiality
- Lifting/carrying up to 10 lbs
- Manual dexterity for computer and phone work
- Speaking, hearing and vision are required to perform essential functions
Benefits
- Health, vision and dental insurances, bonus programs, fitness reimbursement and other healthy life-style programs, 401k plan (plus