Concentrix is a global technology and services leader that powers the world’s best brands. They are seeking an Inbound Sales Advisor to provide excellent customer service support to O2/Virgin Media Mobile customers, handling inquiries and driving sales through effective service.
Responsibilities
- Respond to inbound calls from O2/Virgin Media Mobile customers
- Provide excellent customer service support
- Help with general queries such as payments, billing, customer complaints, data usage, roaming costs
- Aim to drive sales through great service
Skills
- 6 months experience working to targets
- Excellent customer service skills
- A great attitude and an ability to talk to people at all levels
- A technical mindset – you will need to know how to use a computer and navigate different systems
- A quiet place to work at home with a good broadband connection minimum 10 mbps
- A minimum of 6-12 months experience within a sale's role (Desirable) or working towards monitored targets
Benefits
- Monthly bonus earning opportunities, up to £400!
- Hybrid model – A mix of days on site based in Newcastle city centre & the comfort of your own home.
- Full time permanent position - Contracted to 40 hours paid production on a rotational shift pattern between the hours of 9am-8pm Monday to Sunday.
- Join O2 network and get up to 100% off your airtime bill!
- Discount on car and home insurance with AXA!
- 28 days paid holidays.
- Refer a friend incentive - earn up to £600 per successful referral.
- Employee Assist Program- a range of support and resources, accessed free.
- Wrkitplatform- access to hundreds of lifestyle savings, free online courses, and a selection of wellbeing resources.
- PUREGYM Discount & 0% joining fee.
- Free healthcare cover for you and your dependents with pension (after one year)
- UNUM Dental cover- comprehensive cover enabling you to claim back costs of dental care for you and your dependents.
Company Overview
Concentrix is an IT firm that engages in software services, data analytics, enterprise technology, and digital operations. It was founded in 1983, and is headquartered in Newark, California, USA, with a workforce of 10001+ employees. Its website is https://www.concentrix.com.