Note: The job is a remote job and is open to candidates in USA. Bonterra is a technology platform dedicated to democratic and progressive causes, seeking an EA-Client Support Specialist I to provide exceptional customer service to Democratic campaigns and organizations. This entry-level role involves responding to support requests, resolving client issues, and ensuring users can effectively utilize the company's tools.
Responsibilities
- Provide timely responses to inbound support requests with positivity and user empathy
- Triage and resolve client issues through collaboration with sales, product, data, and/or engineering teams
- Knowledge of primary business line/can support Digital at basic level
- Escalates complex or urgent issues according to documented protocols
- Takes direction from Leadership to meet team claiming standards
- Utilizes internal documentation to deliver accurate support
- Maintains detailed records of client interactions and resolutions
- Participates in team meetings and skills trainings
Skills
- You have a demonstrated and passionate interest in Democratic + progressive politics and ideals, are good with technology, and are willing to work with lots of different orgs who need our help
- You have at least 1 year of experience working with compliance, fundraising, and/or email tools, for political campaigns, unions or nonprofits
- You have used NGP8, EveryAction, VAN or VoteBuilder (or their competitors) as part of your day-to-day responsibilities, either administering other users or playing a leadership role in a campaign or organization
- You have excellent oral and written communication skills, and strong critical thinking, logical problem-solving ability, and a willingness to learn
- You have a professional phone manner and undying patience, and proven ability to self-motivate and demonstrated work ethic
- You have strong collaboration skills, with proven ability to communicate effectively, particularly with other internal teams
- You're detail-oriented, great at following up and don't let things slip through the cracks
- Previous experience teaching or training, including activities such as mentoring, tutoring and/or software support
- You have a demonstrated history of being a team player
- Experience in customer relations or an equivalent field, though not required, is valued
Benefits
- Bonuses
- Incentives
- Equity
- A comprehensive benefits program
Company Overview
Bonterra is a social good software company. It was founded in 1999, and is headquartered in Austin, Texas, USA, with a workforce of 1001-5000 employees. Its website is https://www.bonterratech.com.