ThinkTech IT is a company that provides IT support to various businesses since 2018. They are looking for a Level 1 Help Desk IT Engineer who will be responsible for installing, configuring, troubleshooting, and resolving issues related to Windows 10 and various hardware and software errors.
Responsibilities
- Installing, configuring, troubleshooting, and resolving issues on Windows 10
- Assisting with virus infections, browser troubleshooting, etc
- Proficient in troubleshooting issues with MS Office Suite 2010-19/ Office 365 including Excel, Word, and Outlook
- Experience in diagnosing and resolving various hardware and software errors
- Provide technical support via phone, e-mail, and text
- Installing, troubleshooting, and maintaining printers and other peripherals
- Effectively communicate with staff and customers with the utmost attention to detail
- Work independently or as part of a team
- Problem-solving; analytical and critical thinking
- Ability to translate detailed technical information into simple terms that non-technical customers can understand easily
- Ability to grasp complex concepts
- Excellent written and verbal communication skills
- Ability to multi-task in a fast paced environment
Skills
- 1 year of Service Desk or IT experience/ Internship Experience
- Previous work experience in customer service/ IT-related field
- Excellent customer service skills (people person!)
- Independent problem solver that keeps up-to-date with current technology
- Installing, configuring, troubleshooting, and resolving issues on Windows 10
- Assisting with virus infections, browser troubleshooting, etc
- Proficient in troubleshooting issues with MS Office Suite 2010-19/ Office 365 including Excel, Word, and Outlook
- Experience in diagnosing and resolving various hardware and software errors
- Provide technical support via phone, e-mail, and text
- Installing, troubleshooting, and maintaining printers and other peripherals
- Effectively communicate with staff and customers with the utmost attention to detail
- Work independently or as part of a team
- Problem-solving; analytical and critical thinking
- Ability to translate detailed technical information into simple terms that non-technical customers can understand easily
- Ability to grasp complex concepts
- Excellent written and verbal communication skills
- Ability to multi-task in a fast paced environment
- Help desk: 1 year (Required)
- Windows: 1 year (Required)
Benefits
- Health insurance
- Paid time off
- Hybrid schedule
- Onsite Engineer shadowing
- Quick growth opportunity with working in Project Management roles
- Laid-back start-up culture
- No formal in-office dress code
- Drinks and Snacks
- Monthly happy hours
Company Overview
ThinkTech IT provides IT support services to businesses such as technical help desk support, computer support, and consulting. It was founded in 2017, and is headquartered in New York, New York, USA, with a workforce of 11-50 employees. Its website is https://www.thinktechit.com.