At arenaflex, we're committed to providing dynamic, data-informed experiences to the global education community, supporting over 150 million users in 80 countries. Our mission is to empower learners and educators to achieve their goals, and we're looking for a dedicated Live Chat Customer Service Advisor to join our team.
**The Opportunity:**
arenaflex's Student Success division brings virtualized support and technology-enabled solutions to the world's most progressive institutions. We provide IT Help Desk and comprehensive Student Lifecycle Management services that improve student engagement and accelerate learning. Our platform gives institutions an efficient, financially sustainable way to deliver services through the enrollment and learning process.
**About arenaflex:**
arenaflex is a global leader in the EdTech industry, and we're passionate about making a positive impact on education. We believe in the power of a truly diverse and inclusive workforce, and we're committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and company culture.
**Job Summary:**
We're seeking an experienced Live Chat Customer Service Advisor to join our team. As a Live Chat Customer Service Advisor, you'll be responsible for resolving end-user inquiries, providing complete and accurate information to customers, and handling and resolving situations with customers in a timely and effective manner. This is a remote-based position, and you'll have the flexibility to work from home.
**Key Responsibilities:**
* Resolve end-user inquiries by utilizing multiple technologies, including chat and web-based inquiries
* Provide complete and accurate information to customers on every live chat interaction by researching account activity and notes promptly and efficiently
* Handle and resolve situations with customers in a timely and effective manner
* Assist management with special projects relating to customer service
* Respond to all inbound chats and assist management for the entire shift, with the exception of assigned break times
* Handle multiple job tasks at one time and escalate issues in a timely manner
**The Ideal Candidate:**
* Has a minimum of 3 months of live chat experience
* Can pass a typing speed test and type 50 WPM
* Has at least 1 year of professional customer service experience, preferably in a large Call Center environment as a chat agent
* Can sit and work at a desk and on the computer for extended periods of time
* Can maintain a quiet, distraction-free work environment without any conflicting responsibilities during your scheduled shift
* Can take inbound (voice) phone calls in a conversation-heavy environment
* Has full professional proficiency in written and spoken English (equivalent to CEF B2 level or above)
* Has a High School diploma or GED
* Is at least 18 years old
* Can work a variable schedule, including evenings and weekends, based on call center needs
* Is proficient with Microsoft Word, Excel, Outlook, and the Internet, along with basic data entry and word processing skills
* Resides within an approved state*
* Has a high-speed internet connection (Cable, Fiber, DSL) with the following requirements:
+ 40 Mbps Download
+ 15 Mbps Upload
+ 100ms Ping or less
+ Jitter: 40 MS or less
+ Hardwired connection
+ Wired connection from the modem/router to the device, no splits/gaps or usage of Wi-Fi bridges
**Preferred Skills:**
* College degree or some level of college completed
* Able to easily operate a computer and adapt quickly to software applications
* Able to troubleshoot caller issues and provide supporting help documentation
* Committed to quality and service matrix and culture
* Able to quickly adapt to face-changing situations
* Able to provide positive customer experience for customers
* Self-motivated, accountable approach combined with a strong sense of teamwork
* Strong sense of customer service with enthusiastic, energetic, and professional behavior
* Good organizational skills and detail-oriented
* Excellent time management skills
**Compensation and Benefits:**
* Competitive salary: $12/hour
* National and industry-specific survey data are used to assist in determining compensation
* Factors such as external market rate, budget for the role, and the compensation rates of current employees performing the same function are considered
* Some roles may have variable pay
* arenaflex is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor
**Why Join arenaflex?**
* arenaflex is a global leader in the EdTech industry, and we're passionate about making a positive impact on education
* We believe in the power of a truly diverse and inclusive workforce, and we're committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and company culture
* We offer a competitive salary and benefits package, as well as opportunities for career growth and development
* Our platform gives institutions an efficient, financially sustainable way to deliver services through the enrollment and learning process
**How to Apply:**
If you're a motivated and customer-focused individual who is passionate about education, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
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