At arenaflex, we're committed to providing our customers with the highest level of service and support, and we're looking for talented individuals to join our Gold team as Associate Gold Customer Service Representatives. If you're passionate about delivering exceptional customer experiences and have a strong desire to grow and develop your skills, we want to hear from you.
**About arenaflex**
arenaflex is a purpose-driven organization that's dedicated to fostering an environment where employees from all backgrounds can build long and meaningful careers. We believe that progress happens when people feel secure, and we're committed to providing protection for the unexpected and delivering it with care. Our team is passionate about making a difference in the lives of our customers and agents, and we're looking for like-minded individuals to join us on this journey.
**Our Common Purpose**
At arenaflex, our Common Purpose is the guiding principle that exemplifies the way we behave. It supports us and keeps us on track as we strive to achieve our business goals. We achieve our Common Purpose by demonstrating our Quality Standards of behaving with integrity, delivering expertise, showing care and compassion, and making things easy. Our Gold Service program contributes to our position as a leader in the independent agency channel, and we're committed to delivering industry-leading expertise to help our independent agents grow and care for their customers 24 hours a day, 7 days a week, 365 days a year.
**Responsibilities**
As an Associate Gold Customer Service Representative, you'll play a critical role in delivering exceptional customer experiences and supporting our independent agents. Your responsibilities will include:
* Helping customers in their time of need by building rapport, responding to, and resolving inbound phone calls in a fast-paced call center environment
* Identifying and providing services and solutions to customers' questions regarding renewals, coverage, eligibility, billing, and policy changes
* Delivering expertise by identifying and analyzing customer and agent needs to ensure high satisfaction, growth, and retention of business
* Providing counsel, guidance, and suggestions to customers to adequately cover and protect what they value most
* Using upselling and cross-selling sales skills to educate customers and agents on new and existing insurance products & services
* Upholding our customer care standards by achieving individual goals on call quality, handle time, lead transfer ratio, adherence, first call resolution, and reliability
* Maintaining and tracking accurate data in various computer systems
**Qualifications**
To be successful in this role, you'll need:
* An Associate's degree in a business-related field or equivalent training
* A minimum of 6 months related work experience, with customer service experience preferred
* The ability to review, record, and organize written data from a variety of sources with no pre-established format
* Excellent oral, written, and interpersonal communication skills, and the capacity to multi-task in a structured work environment
* The ability to handle confidential and proprietary information
* Proficiency with computers and Microsoft Office tools
* A clear understanding of the organization's policies, standards, and procedures to guide customer interactions
* Appropriate licenses up hiring/training, along with passing Proficiency Assessments
**Work Environment and Culture**
As a member of our Gold team, you'll be part of a dynamic and supportive work environment that's committed to delivering exceptional customer experiences. You'll have the opportunity to work with a talented team of professionals who are passionate about making a difference in the lives of our customers and agents. Our work environment is fast-paced and challenging, but we're committed to providing the training and support you need to succeed.
**Benefits and Perks**
As an arenaflex employee, you'll enjoy a range of benefits and perks, including:
* Competitive salary and bonus structure
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) matching program
* Paid time off and holidays
* Opportunities for career growth and development
* A dynamic and supportive work environment
* Access to our Employee Resource Groups (ERGs), which offer a centralized, open space to bring employees and allies together to connect, learn, and engage
**Eligibility**
Please note that this position is excluded from eligibility in the following states: Arizona, Alaska, Alabama, California, Hawaii, Georgia, Kentucky, Illinois, Maryland, Montana, New York, and Washington DC.
**How to Apply**
If you're passionate about delivering exceptional customer experiences and have a strong desire to grow and develop your skills, we want to hear from you. Please apply online at [jobs.recruiter.com/jobs/18297893556-associate-gold-customer-service-representative-tx](http://jobs.recruiter.com/jobs/18297893556-associate-gold-customer-service-representative-tx).
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information, or on any basis prohibited by federal, state, or local law.
**Note**
This position may have in-office requirements depending on candidate location.
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