Are you a customer-focused individual with exceptional communication skills and a passion for delivering top-notch service? Do you thrive in a fast-paced environment where no two interactions are ever the same? If so, we invite you to join arenaflex as an Experienced Customer Service Representative – Water Billing Operations!
At arenaflex, we're dedicated to providing exceptional service to our community, and we're seeking a talented individual to join our team. As a Customer Service Representative – Water Billing Operations, you'll be the face of our organization, providing timely and accurate responses to customer inquiries, resolving issues, and ensuring a positive experience for all who interact with us.
**About arenaflex**
arenaflex is a dynamic and innovative organization that's committed to delivering exceptional service to our community. We're a team of dedicated professionals who are passionate about making a difference in the lives of those we serve. Our organization is built on a foundation of integrity, respect, and a commitment to excellence, and we're seeking like-minded individuals to join our team.
**Responsibilities**
As a Customer Service Representative – Water Billing Operations, you'll be responsible for:
* Responding to routine telephone inquiries from the public and other city departments pertaining to prior service connections, disconnections, transfers, extensions of payment, sewer/water averaging, and explanation of billing and general information.
* Entering change of service in data system and verifying information.
* Maintaining various computer records on change of address type of service used, comment file of records of customer contacts, and non-payment accounts lists.
* Posting to simple numerical records.
* Operating two-way radio to give and receive messages and information.
* Operating a variety of basic office equipment.
* Maintaining accurate and up-to-date records and files.
* Providing exceptional customer service and resolving issues in a timely and professional manner.
* Collaborating with colleagues to achieve team goals and objectives.
* Staying up-to-date with city policies and procedures.
**Requirements**
To be successful in this role, you'll need:
* A high school diploma or equivalent.
* Completion of at least one course in general office practices at or above the high school level or by at least six months of work experience involving general office duties.
* A valid operator's license with a good driving record.
* Ability to pass a 35 WPM typing test prior to accepting an application or resume.
* Knowledge of general office practice and procedures.
* Ability to keep customer information confidential.
* Knowledgeable of various office machines and operation techniques.
* Knowledge of simple arithmetic.
* Ability to read, understand, and interpret city policies.
* Ability to understand oral and written instructions.
* Ability to establish and maintain effective working relationships with coworkers and the general public.
* Ability to bend or stoop or retrieve files.
* Ability to lift books, files or other materials weighing 10-15 lbs.
**Preferred Qualifications**
* Experience in a customer service role, preferably in a government or utility setting.
* Knowledge of water billing operations and procedures.
* Certification in customer service or a related field.
* Bilingual or multilingual skills.
**Skills and Competencies**
To succeed in this role, you'll need:
* Excellent communication and interpersonal skills.
* Ability to work in a fast-paced environment and prioritize tasks effectively.
* Strong problem-solving and analytical skills.
* Ability to maintain accurate and up-to-date records and files.
* Strong customer service skills and a commitment to delivering exceptional service.
* Ability to work collaboratively as part of a team.
* Strong organizational and time management skills.
* Ability to adapt to changing priorities and deadlines.
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. We offer:
* Opportunities for professional development and training.
* A comprehensive benefits package, including health, dental, and vision insurance.
* A 401(k) retirement plan with company match.
* Paid time off and holidays.
* A supportive and inclusive work environment.
* Opportunities for advancement and career growth.
**Work Environment and Company Culture**
arenaflex is a dynamic and innovative organization that's committed to delivering exceptional service to our community. Our work environment is fast-paced and collaborative, with a focus on teamwork and customer satisfaction. We're a team of dedicated professionals who are passionate about making a difference in the lives of those we serve.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive salary and benefits package, including:
* A comprehensive benefits package, including health, dental, and vision insurance.
* A 401(k) retirement plan with company match.
* Paid time off and holidays.
* A supportive and inclusive work environment.
* Opportunities for advancement and career growth.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application online at [www.arenaflex.com/careers](http://www.arenaflex.com/careers). We look forward to hearing from you!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all employees, and we're proud to be an equal opportunity employer.
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