**Join arenaflex's Consumer Insight, Measurement & Analytics (CIMA) team as a Performance Analyst and contribute to the company's mission of delivering exceptional guest experiences and driving business outcomes through actionable data analytics.**
**About arenaflex**
arenaflex is a leading entertainment and media conglomerate that creates immersive experiences for audiences around the world. Our Consumer Insight, Measurement & Analytics (CIMA) team is a key driver of business growth and innovation, leveraging data analytics to inform strategic decisions and optimize operations. As a Performance Analyst at arenaflex, you will play a critical role in driving business outcomes and delivering exceptional guest experiences.
**Job Summary**
We are seeking an experienced Performance Analyst to join our Digital and Travel Operations Analytics (DTOA) team. As a Performance Analyst, you will provide analytical support to Contact Centers and pre-arrival Walt Disney World Commerce, leveraging data insights to inform business decisions and drive operational excellence. You will work closely with cross-functional teams to develop and implement data-driven solutions, and collaborate with stakeholders to communicate findings and recommendations.
**Key Responsibilities**
* **Performance Analytics and Forecasting**
+ Conduct forecasting, advert hoc modeling, and deep-dive analysis to inform business decisions
+ Monitor agent performance, proactively identify areas for improvement, and develop personalized analyses from start to finish
+ Build dashboards and visualizations to communicate compelling stories with data
+ Present and discuss findings, insights, and recommendations to Senior Leadership and business partners
+ Create, maintain, audit, and optimize reports and documents used to support various programs
+ Execute programs critical to business operations under strict timelines
* **Measurement and Analytics**
+ Leverage multiple reporting tools and databases (Tableau, Snowflake, Hadoop, Dataiku, Excel, etc.) to conduct analyses and build/maintain reports
+ Monitor data quality and document accuracy; improve if needed
+ Collaborate with team members, leaders, and business partners to respond to summary business questions with sound quantitative analyses and reproducible results
+ Apply advanced analytical techniques to test hypotheses and extract actionable insights
+ Stay up-to-date with current data technology trends and share knowledge and best practices with team members
**Essential Qualifications**
* Bachelor's degree and 2+ years of quantitative, non-internship experience in an analytical role
* Familiarity with forecasting, including conventional statistical techniques and/or machine learning or deep learning techniques
* Proactive interest in understanding the "Why" behind performance, decisions, etc.
* Strong attention to detail and ability to follow through on tasks and complete projects on time
* Effective communication skills (verbal, written, and visual)
* Desire to excel in a fast-paced, complex, and ambiguous business environment
* Experience with SQL and R or Python
**Nice-to-Haves**
* Solid knowledge of statistical inference and proven experience in applying statistical rigor to analyses
* Knowledge of data visualization best practices and experience with data visualization tools, including Tableau or Power BI
* Excellent SQL skills and fluency in R or Python
* Ability to quickly adapt and learn new tools and technologies
* Ability to maintain and develop relationships with partners/clients/team members
* Graduate degree and/or 4+ years of relevant experience in analytics or data science
**What We Offer**
* Competitive hourly rate: $25-40/hour
* Opportunity to work with a leading entertainment and media conglomerate
* Collaborative and dynamic work environment
* Professional development and growth opportunities
* Comprehensive benefits package, including health insurance, retirement plan, and paid time off
* Flexible work arrangements, including remote work options
**How to Apply**
If you are a motivated and analytical individual with a passion for data insights and business optimization, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!
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