At arenaflex, we're revolutionizing the way our customers engage with the latest product offerings, media, and entertainment. As a Customer Support Specialist - Work From Home (WFH) Representative, you'll be the voice of arenaflex, a global leader in communications and technology, delivering a best-in-class customer experience from the comfort of your home. If you're passionate about providing exceptional support and have a knack for troubleshooting technical issues, we want to hear from you!
**About arenaflex**
arenaflex is a pioneering company that's pushing the boundaries of innovation and customer satisfaction. With a rich history of delivering cutting-edge communications and technology solutions, we're committed to empowering our customers to live their best lives. As a WFH Representative, you'll be part of a dynamic team that's dedicated to making a difference in the lives of our customers.
**Key Responsibilities**
As a Customer Support Specialist - WFH Representative, you'll serve as the first line of technical support for our consumer or business customers. Your key responsibilities will include:
* Handling complex call types ranging from service support and billing to retention and repair
* Troubleshooting technical issues with ease, including voice and data issues that span multiple networks and interdependent network elements
* Assisting customers with products and services such as laptop connect services, including air cards, USB devices, initial set-up, and configuration of arenaflex-provided software and applications
* Proactively engaging T3 support (network and IT) to address and resolve issues
* Remaining proficient in all billing, rate plan, and feature matters
* Handling wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service
**WFH Requirements**
To ensure the success of our WFH program, we require:
* A dedicated and secure workspace with a reliable and high-speed internet connection
* A company-provided equipment package, including a keyboard, monitor, computer, mobile device, and other necessary tools
* Maintenance of a workspace that meets arenaflex's WFH standards, including technical, security, physical, and noise level requirements
* Participation in regular workspace audits, including remote desktop observations, call and screen recordings, live webcam monitoring, and video chats
**Preferred Qualifications**
While we welcome applicants from all backgrounds, we prefer candidates with:
* 6 months to 1 year of customer service/sales work experience
* Familiarity with Windows computers
* An ability to deliver regular and reliable attendance
**What's in it for you?**
As a WFH Representative, you'll enjoy:
* Paid training that you'll complete from home, as well as resources to encourage your career growth
* A competitive compensation package, starting at $19.85 per hour
* An amazing benefits package, including medical/dental coverage, 401(k) plan, tuition reimbursement, and paid time off
* A 50% employee discount on eligible arenaflex wireless plans (up to two accounts per employee), wireless accessories, AT&T TV or U-verse TV, AT&T wireless home phone and internet (up to 10 lines), and AT&T phone (formerly U-verse Voice) and Digital Life
* 4-6 weeks of training on the latest technology, devices, and our entire lineup of products, services, and promotions
**Join the arenaflex team today!**
If you're passionate about delivering exceptional customer support and have a knack for troubleshooting technical issues, we want to hear from you! Apply now to become a part of our dynamic team and start your journey with arenaflex.
**Apply Now!**
Apply Now!
**Location:** Maine
**Expected Salary:** $19.85 per hour
**About arenaflex**
arenaflex is an equal opportunity employer and welcomes qualified applicants from diverse backgrounds. We're committed to creating an inclusive and supportive work environment that empowers our employees to thrive. If you're passionate about delivering exceptional customer support and have a knack for troubleshooting technical issues, we want to hear from you!
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