**Join arenaflex, a pioneering business bank account provider, in revolutionizing the way self-employed individuals manage their finances. As a Customer Experience Associate, you will play a vital role in delivering exceptional support to our customers, helping them navigate the complexities of self-employment and empowering them to focus on their passions.**
**About arenaflex**
arenaflex is a rapidly growing company that is redefining the financial services landscape for self-employed individuals. Our mission is to provide a comprehensive suite of tools and resources that enable entrepreneurs to manage their finances with ease, confidence, and peace of mind. We believe that self-employment should be a liberating experience, not a source of stress and anxiety.
**The Customer Experience Team at arenaflex**
Our Customer Experience team is at the heart of everything we do at arenaflex. We are a passionate and dedicated group of professionals who are committed to delivering exceptional support to our customers. As a Customer Experience Associate, you will be part of a dynamic team that is responsible for providing timely, effective, and empathetic support to our customers via phone, email, and social media channels.
**Key Responsibilities**
As a Customer Experience Associate, you will be responsible for:
* Providing exceptional support to our customers via phone, email, and social media channels during arenaflex's support business hours (Friday through Tuesday, 9am to 5pm ET or 9am to 5pm CT).
* Maintaining internal documentation, including our wiki and macros, to ensure that the information we share with customers is up-to-date and accurate.
* Representing the Voice of Customer to our product, engineering, design, and business teams to ensure that their needs are top of mind as arenaflex continues to grow.
* Identifying gaps in our internal processes and tools on the CX team and helping to develop and implement improvements.
* Communicating trends in customer feedback and support interactions to the rest of the company, including product, design, and engineering.
**Requirements**
To thrive in this role, you will need:
* 2+ years of experience in a customer-facing role, preferably supporting technology, finance, or mobile app products.
* Experience with common customer support and communication platforms (e.g. Zendesk, Zendesk Talk/Messaging, Slack).
* Comfort working remotely and experience working with distributed teams across different time zones.
* Excellent written and verbal communication skills, with a focus on empathy and problem-solving.
* A collaborative spirit and willingness to help improve the processes, tools, and systems used to support our customers.
**Nice to Have**
* First-hand experience as a freelancer, gig worker, side-hustler, or any other kind of self-employment.
* A basic understanding of banking, personal finance, and/or taxes.
**Compensation and Benefits**
arenaflex offers a competitive compensation package, including:
* An anticipated wage range of $26.92-$29 per hour.
* A generous benefits package, including 401K, FSA, and Commuter Benefits, Paid Parental Leave, Health Benefits, and Meaningful Equity.
* Flexible vacation policy and the opportunity to work from anywhere.
**About You**
We are looking for passionate and motivated team members who are excited to bring their skill set to the team and are ready to learn from others. If you are looking for a role where you will have the opportunity to make a meaningful contribution and great impact, we would love to hear from you!
**Perks and Benefits of arenaflex**
* 401K, FSA, and Commuter Benefits: We offer all employees access to tax-efficient benefit options alongside competitive base compensation.
* Paid parental leave: arenaflex supports employees through all stages of life, which is why new parents employed by arenaflex qualify for 16 weeks of flexible parental leave.
* Health benefits: Comprehensive medical, dental, and vision benefits and are always 100% covered for employees, 90% covered for dependents.
* Work anywhere: We have arenaflex offices in SF and NYC. For team members who work outside those cities, arenaflex also supports fully remote working.
* Meaningful equity: Everyone on our team should feel and act like an owner, which is why arenaflex offers industry-competitive equity to all of our employees.
* Flexible vacation policy: Vacations, appointments, mental health days- take the time you need, whenever you need to with our flexible time-off policy
**Apply Now**
If you are passionate about delivering exceptional customer experiences and are excited to join a dynamic team that is revolutionizing the financial services landscape, please apply now.
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