At arenaflex, we're passionate about delivering exceptional customer experiences that leave a lasting impression. As a leading e-commerce company, we're committed to providing our customers with the best possible service, and we're looking for talented individuals to join our team. If you're a customer-centric professional with a passion for delivering top-notch service, we want to hear from you!
**About arenaflex**
arenaflex is a dynamic and innovative company that's been making waves in the e-commerce industry since 2001. As a three-time award winner of the Inc5000 fastest growing companies in the USA, we're proud of our achievements and our commitment to excellence. With over 14,000 brand name authentic fragrances to choose from, we're the go-to destination for millions of customers worldwide. Our team is dedicated to providing an exceptional customer experience, and we're looking for like-minded individuals to join our growing family.
**Customer Service Associate Role**
As a Customer Service Associate at arenaflex, you'll play a critical role in the interaction between our company and our customers. You'll be the first human touchpoint for our customers, and you'll have the opportunity to make a real difference in their lives. We're looking for energetic, upbeat, and professional individuals who are passionate about delivering exceptional customer service.
**Responsibilities**
As a Customer Service Associate, you'll be responsible for:
* Answering phone calls, emails, and chat messages daily, promptly, accurately, and courteously
* Tracking orders promptly and accurately
* Recognizing and responding to cross-sell opportunities presented in order calls or email requests
* Resolving customer service problems promptly and accurately, within proscribed company guidelines, and in a manner designed to retain and promote customer loyalty
* Assisting with order verification, damaged/lost package claims and reshipments
**Qualifications and Requirements**
To be successful in this role, you'll need:
* At least 2 years' experience working in a customer service position providing support through email, calls, chat, and social media
* At least 1 year experience working with Zendesk or a customer service ticketing system
* Strong computer skills and strong data-entry/keyboard skills
* Experience working with metrics such as handle time, quality assurance, and more
* Ability to effectively communicate in English, verbally and in writing (bi-lingual is a plus!)
* Ability to manage and resolve conflict quickly and professionally
* High school degree, GED, or equivalent work experience
* Customer-first mindset, measured through customer experience feedback
* Ability to work 7:00am to 4:00pm Eastern Standard Time
* Ability to work overtime hours and weekend during holiday seasons
* Dedicated office/space that includes a computer, 2 monitors, keyboard, mouse, and headset
**What We Offer**
As a Customer Service Associate at arenaflex, you'll enjoy:
* Competitive salary and benefits package
* Opportunity to work with a dynamic and innovative company
* Collaborative and supportive team environment
* Professional development and growth opportunities
* Flexible work arrangements, including remote work options
* Recognition and rewards for outstanding performance
* Access to exclusive discounts and perks
**Assessment Test**
To be considered for this role, you'll need to complete our assessment test. The test takes 20-30 minutes on average from start to finish and will help us understand your skills and experience.
**How to Apply**
If you're a motivated and customer-centric professional who is passionate about delivering exceptional service, we want to hear from you! Please click on the link below to apply for this exciting opportunity.
Apply Now!
**About arenaflex**
arenaflex is a leading e-commerce company that's passionate about delivering exceptional customer experiences. We're committed to providing our customers with the best possible service, and we're looking for talented individuals to join our team. If you're a customer-centric professional with a passion for delivering top-notch service, we want to hear from you!
**Company Culture**
At arenaflex, we're proud of our dynamic and innovative company culture. We're a team of passionate and dedicated individuals who are committed to delivering exceptional customer experiences. We believe in:
* Collaborative and supportive team environment
* Professional development and growth opportunities
* Flexible work arrangements, including remote work options
* Recognition and rewards for outstanding performance
* Access to exclusive discounts and perks
**Why Join arenaflex?**
Joining arenaflex means joining a dynamic and innovative company that's passionate about delivering exceptional customer experiences. We're committed to providing our customers with the best possible service, and we're looking for talented individuals to join our team. If you're a customer-centric professional with a passion for delivering top-notch service, we want to hear from you!
**Equal Opportunities Employer**
arenaflex is an equal opportunities employer and welcomes applications from all qualified candidates. We're committed to diversity and inclusion, and we believe that everyone deserves equal opportunities to succeed.
**Contact Us**
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to hear from you!
[email protected]
**Join Our Team**
Joining arenaflex means joining a dynamic and innovative company that's passionate about delivering exceptional customer experiences. We're committed to providing our customers with the best possible service, and we're looking for talented individuals to join our team. If you're a customer-centric professional with a passion for delivering top-notch service, we want to hear from you!
Apply Now!
Apply for this job