**Job Summary:**
Join arenaflex's Retail Business Services (RBS) team as a Customer Success Manager (CSM) in the Strategic Account Services (SAS) team. As a CSM, you will play a pivotal role in shaping and delivering a strategy for managing arenaflex Seller Partners, driving their business growth, and program satisfaction. With a focus on data-driven, collaborative, and customer-centric approach, you will advise a portfolio of 15-20 businesses, helping them master the fundamentals of selling on arenaflex. This is an exciting opportunity to take ownership of various projects, evolve the program, and develop expertise in a focused topic area.
**About arenaflex:**
arenaflex strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience – arenaflex continues to grow and evolve as a world-class e-commerce platform. arenaflex's evolution from website to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA.
**Key Responsibilities:**
* Manage a portfolio of 15-20 Sellers to drive sustainable revenue growth, based on a solid understanding of marketplace programs, tools, and processes.
* Analyze customer data on the efficiency of listings, selection, supply chain, advertising, and deals, and provide strategic recommendations to maximize the sellers' potential.
* Implement and track metrics for recording the success and quality of the sellers in your Seller portfolio. Use key metrics to guide your work and uncover hidden areas of opportunity.
* Identify, qualify, and engage with prospective Sellers for SAS based on a clear understanding of our Sellers and their needs.
* Build and execute on a joint business plan that delivers on key business opportunities and relevant KPIs for the sellers and arenaflex.
* Conduct deep dive analysis on seller issues and publish recommendations and action plans based on data to improve seller experience.
* Success will be measured by the performance of your sellers on input metrics and impact on creating a great customer experience for buying consumers.
* Develop a thorough understanding of the arenaflex Marketplace ecosystem. Manage additional projects around our newly launched Paid Service, which includes process improvements, tool and content development, competitive analysis, and sales analysis.
* Conduct regular WBRs, MBRs with the sellers, highlight business metric performance, and building action plans.
**A Day in the Life:**
* We fill the gap for sellers by providing consultative services as arenaflex experts. Internally, we collaborate with a fabulous team across USA to develop our Essentials program as we deliver it.
* As a Customer Success Manager, we work with smaller, younger, and more innovative businesses that sell on arenaflex. We provide sellers with consulting on various aspects that contribute to faster growth on arenaflex, including support with their supply chain, merchandising, selection & conversion, and analytics.
* As a Customer Success Manager, you will have the opportunity to work with 15 - 20 small and medium enterprises within the arenaflex Marketplace and work closely with them to support them in their strategic growth.
**Basic Qualifications:**
* 2+ years of sales or account management experience
* 2+ years of digital advertising and client-facing roles experience
* Experience with Excel
* Experience analyzing data and best practices to assess performance drivers
**Preferred Qualifications:**
* Experience analyzing key open issues and resolution metrics for each of the managed accounts
* Experience in relationship management within technology, start-ups, or SaaS Platforms
**Our Inclusive Culture:**
arenaflex's inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
**Work Environment and Company Culture:**
arenaflex is committed to providing a work environment that is inclusive, diverse, and supportive. Our team is passionate about delivering exceptional results for our customers and is dedicated to making a positive impact on the world. As a Customer Success Manager, you will be part of a dynamic team that is driven by innovation, collaboration, and customer-centricity.
**Career Growth Opportunities and Learning Benefits:**
arenaflex offers a range of career growth opportunities and learning benefits to support your professional development. As a Customer Success Manager, you will have the opportunity to develop your skills and expertise in a focused topic area, take ownership of various projects, and evolve the program. You will also have access to training and development programs, mentorship, and networking opportunities to help you achieve your career goals.
**Compensation, Perks, and Benefits:**
arenaflex offers a competitive compensation package, including a base salary, bonus, and benefits. As a Customer Success Manager, you will also have access to a range of perks and benefits, including health insurance, retirement savings plan, and paid time off.
**How to Apply:**
If you are a motivated and results-driven individual who is passionate about delivering exceptional results for customers, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!
**Regular Shift Timing:**
The regular shift timing for this role is 4 PM to 1 AM IST.
**Note:**
arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to providing a work environment that is inclusive, diverse, and supportive. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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