At arenaflex, we are dedicated to providing exceptional customer service and support to our clients, while upholding the highest standards of integrity and professionalism. As an Experienced Customer Service Representative on our Electronic Home Monitoring Program team, you will play a vital role in ensuring the success of our clients and the community we serve.
**About arenaflex**
arenaflex is a leading provider of electronic home monitoring services, dedicated to helping individuals and communities achieve positive outcomes through innovative solutions and compassionate support. Our team is passionate about making a difference in the lives of our clients, and we are seeking a highly motivated and customer-focused individual to join our team.
**Job Summary**
We are seeking an Experienced Customer Service Representative to join our Electronic Home Monitoring Program team in Hempstead, NY. As a key member of our team, you will be responsible for supervising clients referred for electronic home monitoring, completing installation of monitoring equipment, monitoring compliance, and tracking data received from electronic devices. You will also be responsible for maintaining assigned equipment, providing excellent customer service, and working closely with court officials and other stakeholders.
**Key Responsibilities**
* Meet with clients in office or at the location of referring agency to install and uninstall electronic home monitoring equipment, complete proper documentation, and provide an overview of the home monitoring program and review the rules of client compliance.
* Meet with clients weekly to review and approve the client's daily schedule for the upcoming week, ensure the schedule follows all policies and guidelines, and monitor and address alerts received from electronic monitoring devices to determine client compliance and adherence to program guidelines.
* Create appointments and set schedules for regular client office visits, administer drug and alcohol testing as determined by the client's program, and test may include alcohol breathalyzers, supervision and collection of same sex urine samples, oral swabs, and/or hair follicle collection using strict adherence to collection and chain of custody protocol.
* Check equipment for proper functioning, maintain accurate inventory of all assigned equipment, request new equipment as needed, communicate with call center to troubleshoot problems with monitoring equipment, and report missing inventory and file police reports as required.
* Update physical and electronic files, ensure all relevant and pertinent information is included, maintain and monitor the confidentiality of client records and administrative files, and work with court and court officials to write and update client reports.
* Collect supervision payments from clients, provide receipts, complete daily deposits, follow cash collection policy, ensure accountability for all payments received, and create a balance daily to identify and correct discrepancies.
* Comply with applicable regulations, laws, rules, procedures, policies, standards, and/or contractual requirements.
**Essential Qualifications**
* High School diploma, GED certification, or equivalent is required.
* Six (6) months of experience with community corrections, electronic monitoring, corrections, probation, or local courts is preferred.
* Knowledge of the state judicial system is preferred.
* Proficiency with Microsoft Office (Word, Outlook, and Excel) is preferred.
* Must possess excellent customer service and communication skills, strong attention to detail, and high level of organizational skills.
* Demonstrate ability to complete pre-service and other training programs as required.
* Valid driver's license is required.
**Knowledge, Skills, Abilities**
* Plan, organize, and assign the work of others.
* Apply policies, procedures, and best practices.
* Create and maintain accurate records and reports.
* Work within a team structure.
* Bend, stoop, lift objects up to 10lbs., and maintain mobility necessary to perform minimum functions associated with the position.
**Benefits**
* Medical
* Dental
* Vision
* 401K
* Short Term Disability
* Long Term Disability
* Basic Life
**Why Join arenaflex?**
At arenaflex, we offer a dynamic and supportive work environment, with opportunities for career growth and development. Our team is passionate about making a difference in the lives of our clients, and we are committed to providing exceptional customer service and support. If you are a motivated and customer-focused individual who is passionate about making a difference, we encourage you to apply for this exciting opportunity.
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about making a difference, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide equal opportunities for career growth and development.
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