At arenaflex, we're revolutionizing the way people access vision care. As a parent company of 1-800 Contacts, Luna, and Hello Eyes, we're committed to making it simpler, easier, and more accessible for people to get the vision care they need. With a legendary, award-winning culture that's been developed over almost 30 years, we're constantly innovating and disrupting the industry with products and businesses that make consumers cheer and optometrists squirm. Owned by KKR, one of the world's largest and most successful private equity investment companies, we've built a great company and changed an industry by putting the customer first, always. The best is yet to come, and we're looking for talented individuals to join our team.
**Job Summary:**
We're seeking an experienced Customer Service Representative (Chat) to join our team at arenaflex. As a key member of our customer service team, you'll be responsible for providing top-notch customer service in a fast-paced environment, answering incoming chats and emails, and consulting customers on the best value for their contact lens purchase. If you're a self-starter with a hustle and tireless work ethic, and you're passionate about delivering solutions that create a positive experience for our customers, we want to hear from you.
**Responsibilities:**
* Answer 2-3 incoming chats using LiveEngage (LivePerson) platform
* Reply to incoming emails from customers
* Request contacts prescriptions via phone from eye care providers as needed
* Consult customers on the best value for their contact lens purchase
* Provide top-notch customer service in a fast-paced environment
* Deliver solutions to customers in a way that creates a positive experience
* Maintain high performance metrics including: quality, sales, and dependability
* Be able to problem-solve and think fast, keeping the customer and company in mind
**Requirements:**
* High school diploma (or GED equivalent)
* Great typing/computer skills (at least 35 words per minute)
* Hustle and tireless work ethic
* Self-starter, driven, motivated, proactive, and disciplined
* Ability to multitask and prioritize at the same time
* Be innovative, and think on the fly
* Previous experience in Customer Service and Sales experience is a plus
* Know how to have fun and work hard!
* Live the company values: Big-hearted, Tenacious, Unconventional, Better together!
**Preferred Qualifications:**
* Technical aptitude
* Resourceful
* Self-motivated
* Collaborative
**Perks:**
* Free eye exams for your entire family
* Deep discounts on lenses, glasses, and other services
* Amazing healthcare coverage
* Tuition Reimbursement
* 401(k) match
* Exposure and training to other roles in the company
* Career pathing, internal internships (i.e. finance, marketing, HR, etc.) and other development opportunities.
**Work Environment:**
* Work from home in a virtual environment
* Flexible scheduling with a required Saturday or Sunday shift each week
* Opportunity to work with a talented team of individuals who are passionate about delivering exceptional customer service
**Compensation:**
* Starting base pay: $15.00 per hour
* Opportunities for career growth and advancement
**How to Apply:**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we want to hear from you. Please apply through our website, and don't forget to live the company values: Big-hearted, Tenacious, Unconventional, Better together!
**Note:**
For remote applicants to be considered, you must live in one of the following approved states: Utah.
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