At arenaflex, we believe that our employees are the driving force behind our success. As a purpose-driven company, we are committed to empowering our team members with curated development plans that foster growth and promote rewarding, fulfilling careers. If you're passionate about delivering exceptional member experiences and are looking for a challenging and rewarding role, we invite you to join our team as an Experienced Customer Advocate I.
**About arenaflex**
arenaflex is a leading healthcare company that is dedicated to improving the lives of our members and the communities we serve. With a strong commitment to innovation, quality, and customer satisfaction, we are constantly seeking talented individuals who share our vision and values. As a Customer Advocate I, you will play a critical role in delivering exceptional member experiences and helping us achieve our mission.
**Job Summary**
We are seeking an Experienced Customer Advocate I to join our team in a call center environment. As a Customer Advocate I, you will be responsible for working on the phone all day to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate, and objective manner. This role requires strong communication, analytical, and organizational skills, as well as the ability to work independently and make sound decisions.
**Key Responsibilities**
* Respond to telephone and written inquiries from members and physicians in a prompt, accurate, and objective manner
* Conduct research to resolve member inquiries and provide accurate information
* Spend approximately 85% of the scheduled time on the phone, according to business needs
* Use data entry and typing skills to accurately document member interactions and update records
* Collaborate with internal stakeholders to resolve complex member issues and provide exceptional customer service
* Stay up-to-date on company policies, procedures, and product knowledge to provide accurate information to members
* Participate in ongoing training and development to improve skills and knowledge
**Essential Qualifications**
* High school diploma or equivalent
* 6 months of customer service experience or 6 months of experience in an office environment
* Data entry and/or typing experience
* Strong interpersonal, verbal, and written communication skills
* Analytical and organizational skills, with the ability to work independently and make sound decisions
* Ability to spend approximately 90% of the scheduled time on the phone, according to business needs, and sit for long periods of time with scheduled breaks
**Preferred Qualifications**
* 9 months of customer service experience
* Experience working with various lines of business, such as CDHP, Medicare, Wellness, and Disease Management
* Knowledge of medical terminology and anatomy
* Proven ability to learn quickly and adapt to change
* Referral preference given to applicants able to take and meet testing criteria
**Skills and Competencies**
* Excellent communication and interpersonal skills
* Strong analytical and problem-solving skills
* Ability to work independently and make sound decisions
* Strong organizational and time management skills
* Ability to multitask and prioritize tasks effectively
* Proficiency in data entry and typing
* Ability to learn quickly and adapt to change
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we are committed to helping our team members grow and develop their careers. As a Customer Advocate I, you will have access to ongoing training and development opportunities, including:
* Ongoing training and development programs to improve skills and knowledge
* Opportunities for career advancement and professional growth
* Collaborative and supportive work environment
* Recognition and rewards for outstanding performance
**Work Environment and Company Culture**
arenaflex is a dynamic and fast-paced work environment that is committed to providing a welcoming and inclusive culture for all employees. As a Customer Advocate I, you will be part of a team that is passionate about delivering exceptional member experiences and making a positive impact on the lives of our members.
**Compensation and Benefits**
arenaflex offers a competitive compensation package, including:
* $17.75 - $27.83 per hour, based on skills, experience, and location
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Opportunities for career advancement and professional growth
**Equal Employment Opportunity**
arenaflex is an Equal Opportunity Employer, dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional member experiences, we invite you to apply for the Experienced Customer Advocate I role at arenaflex. Please visit our website at [careers.arenaflex.com](http://careers.arenaflex.com) to learn more about this opportunity and to submit your application.
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