At arenaflex, we're on a mission to empower our customers and communities to thrive. As a leading financial institution, we're committed to delivering exceptional customer experiences and innovative financial solutions. Our Equipment Finance Operations Support team in Gresham, OR, is seeking an experienced Collections Customer Service Representative to join our dynamic team. If you're passionate about delivering top-notch customer service, resolving complex issues, and working in a fast-paced environment, we want to hear from you!
**About arenaflex**
arenaflex is a forward-thinking financial institution dedicated to helping our customers achieve their financial goals. With a rich history of innovation and a commitment to excellence, we've established ourselves as a leader in the financial industry. Our team of experts is passionate about delivering exceptional customer experiences, and we're constantly seeking talented individuals to join our ranks.
**The Role**
As a Collections Customer Service Representative, you'll play a critical role in supporting our Equipment Finance customers. You'll be responsible for providing high-quality customer service, resolving customer inquiries and issues, and maintaining accurate records. Your exceptional communication and problem-solving skills will enable you to navigate complex situations and provide solutions that meet our customers' needs.
**Key Responsibilities**
* Respond to incoming calls and assist customers with questions and concerns related to their delinquent accounts
* Process and respond to customer inquiries utilizing multiple systems to provide information on accounts while answering every call with professionalism
* Properly diagnose customer needs and proactively educate about the features and benefits of arenaflex products and services
* Maintain a positive attitude during stressful situations and demonstrate a genuine customer interest in resolving account delinquencies
* De-escalate situations involving dissatisfied customers, offering patient assistance and support
* Guide customers through troubleshooting or navigating the company website
* Strive to meet or exceed call center metrics while providing excellent customer service
* Research and problem-solve on the go to resolve complex customer issues
**Ideal Candidate**
We're seeking an experienced Collections Customer Service Representative with a passion for delivering exceptional customer experiences. Our ideal candidate will possess:
* Basic knowledge of the financial industry
* Well-developed Customer Service skills
* Strong telephone and interpersonal skills
* Good problem-solving and negotiation skills
* Ability to identify and resolve/escalate problems with minimal guidance
* Effective written and verbal communication skills
* Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications (including Excel and Word)
* Ability to plan and prioritize multiple processes effectively with strong attention to detail
* Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
**Basic Qualifications**
* High school diploma or equivalent
* Two to four years of relevant experience
**Preferred Skills/Experience**
* Good knowledge of concepts, practices, policies, and procedures of banking products and services
* Effective telephone and interpersonal skills
* Strong problem-solving and negotiation skills
* Ability to handle difficult customer calls
* Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications
* Ability to identify and resolve/escalate problems
* Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
**Work Environment and Culture**
Our Equipment Finance Operations Support team is located in Gresham, OR, and offers a hybrid/flexible schedule, with an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days. We're committed to creating a diverse and inclusive work environment that fosters collaboration, innovation, and growth. Our team members enjoy a range of benefits, including:
* Comprehensive benefits package, including healthcare, basic term and optional term life insurance, short-term and long-term disability, pregnancy disability and parental leave, 401(k) and employer-funded retirement plan, paid vacation, and up to 11 paid holiday opportunities
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and reward programs to acknowledge outstanding performance and contributions
**Compensation and Benefits**
Our salary range for this role is $20.00 - $21.15 - $23.27, depending on experience and qualifications. In addition to salary, we offer a comprehensive benefits package, including incentive and recognition programs, equity stock purchase, 401(k) contribution, and pension (all benefits are subject to eligibility requirements).
**How to Apply**
If you're passionate about delivering exceptional customer service and resolving complex issues, we want to hear from you! Please submit your application, including your resume and a cover letter, through our online application portal. We're an equal opportunity employer committed to creating a diverse workforce, and we welcome applications from qualified candidates of all backgrounds.
**EEO Statement**
arenaflex is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status, among other factors. Applicants can learn more about the company's status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.
**E-Verify**
arenaflex participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
**U.S. Bank is an Equal Opportunity Employer**
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status, among other factors.
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