At arenaflex, we're a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. Our commitment to innovation, quality, and customer satisfaction has made us a household name in the eyewear industry. With a diverse portfolio of over 150 renowned brands, we're constantly pushing the boundaries of what's possible in vision care.
As a key member of our Shared Services Team, you'll play a vital role in ensuring the success of our business by providing exceptional customer service and support to our clients. If you're passionate about delivering outstanding results, working in a dynamic team environment, and making a real difference in people's lives, we want to hear from you!
**About arenaflex**
arenaflex is a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. Our company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world's evolving vision needs and the global demand of a growing eyewear industry.
With over 180,000 dedicated employees in 150 countries, our people are creative, entrepreneurial, and celebrated for their unique perspectives and individuality. We're committed to vision, enabling people to "see more and be more" thanks to our innovative designs and lens technologies, exceptional quality, and cutting-edge processing methods. Every day, we impact the lives of millions by changing the way people see the world.
**Job Summary**
We're seeking an experienced Bilingual Customer Service Representative to join our team. As a key member of our Shared Services Team, you'll provide high-quality multichannel support and problem resolution to customers, ensuring their needs are met and exceeded. You'll be fluent in Spanish, with excellent communication and interpersonal skills, and a passion for delivering outstanding results in a fast-paced environment.
**Key Responsibilities**
* Assist customers telephonically and non-telephonically with service and support issues, utilizing department tools, resources, business judgment, and expertise to resolve problems and increase customer satisfaction and retention.
* Act as a positive role model by demonstrating continuous performance improvement, solid business skills, and support of department and company objectives.
* Ensure productivity, revenue generation, and quality levels are met in order to meet and exceed customer and arenaflex expectations.
* Use courteous and professional language, working effectively in a team environment to create a win-win resolution to problems.
* Initiate the escalation process for unresolved customer problems, ensuring timely and effective resolution.
**Essential Qualifications**
* High School or equivalent
* 1+ year(s) experience in a customer service environment
* Must be fluent in Spanish, with excellent communication and interpersonal skills
* Ability to produce quality and professional written correspondence with customers
* Ability to demonstrate and perform basic math
* Customer service orientation
* Intermediate PC knowledge, working knowledge of Windows operating systems, proficient with Microsoft Office, fluent with Internet and mainstream web browsers
* Commitment to providing resolution to customer issues on the first contact
* Strong English and Spanish comprehension and a good command of grammar
**Preferred Qualifications**
* Associate degree or higher
* Previous experience in a telephonic or personal customer contact position
* arenaflex Retail store/field experience
**What We Offer**
* Competitive pay and bonus structure
* Comprehensive benefits package, including health care, retirement savings, paid time off/vacation, and various employee discounts
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
**Work Environment and Company Culture**
At arenaflex, we're committed to creating a workplace that's inclusive, diverse, and supportive. We believe in empowering our employees to reach their full potential, and we're dedicated to fostering a culture of innovation, creativity, and collaboration. Our Shared Services Team is a key part of our business, and we're looking for talented individuals who share our passion for delivering exceptional customer service and support.
**How to Apply**
If you're a motivated and results-driven individual with a passion for customer service and problem resolution, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, and we're proud to be an employer of choice for people with disabilities. If you require reasonable accommodations in the application and hiring process, please contact our HR department at [insert contact information].
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