At arenaflex, we're revolutionizing the future of healthcare by empowering primary care providers to deliver quality care to patients who need it most. Our innovative technology, services, and financial tools enable better, more proactive care, decrease the total cost of care across patient panels, and optimize performance in value-based care models for Traditional Medicare and Medicare Advantage.
As a seasoned professional in the healthcare industry, you'll have the opportunity to join our dynamic team and make a meaningful impact on the lives of patients and healthcare providers alike. We're seeking an exceptional Customer Success Director to lead our Southeast region, driving the performance of our primary care provider clients in the ACO REACH model, MSSP, and beyond.
**About arenaflex**
arenaflex is a rapidly growing healthcare technology company founded in 2020. Our team of physicians, public health experts, technologists, healthcare innovators, and experienced risk management professionals share a common goal: to address the biggest challenges in our healthcare system by empowering primary care providers. With thousands of partners across 44 states, we're committed to delivering exceptional results and making a lasting impact on the healthcare landscape.
**About the Role**
As our Southeast-based Customer Success Director, you'll be responsible for building relationships and driving the performance of our primary care provider clients in the region. You'll work closely with our Customer Practice Transformation and Customer Performance Optimization teams to optimize provider performance, develop remediation plans, and identify cost drivers. Your expertise will be essential in developing strategic narratives to communicate arenaflex's value and business updates effectively.
**Key Responsibilities**
* Cultivate and manage senior-level relationships within large health systems
* Foster strong relationships with assigned Enterprise customers, driving platform adoption and providing performance coaching to optimize VBC program outcomes
* Build and maintain strong relationships with small to midsize providers, acting as an escalation point to resolve challenges and drive partnership opportunities
* Collaborate with the Customer Practice Transformation and Customer Performance Optimization teams to optimize provider performance and develop/implement remediation plans
* Use data-driven insights to identify cost drivers and work with partners to develop optimal referral, care management, and admission avoidance strategies
* Provide 1:1 and team-wide enablement, coaching, and constructive feedback
* Develop strategic narratives in partnership with Customer Marketing to communicate arenaflex's value and business updates effectively
* Work with CS Operations and Growth teams to drive account expansion and secure contract renewals
* Oversee education and deployment of technology tools that support practice transformation
* Ensure seamless integration of technology tools into customer workflows
* Work across the organization to guarantee successful implementation of critical projects for assigned customers
* Proactively resolve issues and create an exceptional experience for providers
* Execute flawlessly on tailored onboarding and performance management strategies for small to midsize provider customers
* Enhance arenaflex's approach to enabling small to midsize providers at scale
**Requirements**
* Bachelor's degree or equivalent work experience
* 5-7 years of experience in Customer Success, enterprise-level relationship management, network contracting and development, or other relevant provider-facing field
* Experience working with health systems as a technology vendor, working with an ACO, or working at a tech enablement company
* Experience in interpreting and utilizing CRM analytics, outcomes measurements, and designing internal dashboarding to drive change and resource allocation. HubSpot experience is a plus
* Demonstrated experience achieving re-sell and up-sell requirements at scale
* Experience preparing and presenting information to clinical and executive level leadership
* Track record scaling a team, function, or service capability
* Demonstrated success and depth of knowledge within the provider space, including an understanding of relevant technology vendors and provider priorities
* Passionate about improving and optimizing relationships
* Excited about helping physicians and impacting Medicare patient outcomes
* Willingness to travel for face-to-face meetings
**Our Values**
At arenaflex, we're committed to creating a diverse and inclusive work environment that values the unique strengths and experiences of our employees. We believe that all of our colleague's points of view are integral to our success, and that inclusion is everyone's responsibility and a cause of beautiful things.
**Compensation and Benefits**
The salary range arenaflex expects to pay for this position is between $140,000-$175,000 per year. Full-time employees are also eligible for annual discretionary bonus. arenaflex provides its employees a competitive benefit package, including health, dental, and vision insurance, 401(k) matching, and paid time off.
**How to Apply**
If you're a motivated and experienced professional looking to make a meaningful impact in the healthcare industry, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!
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