At arenaflex, we are committed to delivering exceptional customer experiences and providing innovative solutions to our customers. As a Retail Customer Service Associate, you will play a vital role in driving customer satisfaction and loyalty by delivering top-notch service, expertise, and solutions in print, signs & graphics, and shipping. If you are passionate about providing exceptional customer experiences, have a keen eye for detail, and are eager to learn and grow, we encourage you to apply for this exciting opportunity.
**About arenaflex**
arenaflex is a leading provider of business services, including print, signs & graphics, and shipping solutions. Our mission is to empower our customers to achieve their goals by providing innovative solutions, exceptional service, and a commitment to quality. With a strong focus on customer satisfaction, we strive to deliver market-leading customer experiences, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.
**Key Responsibilities**
As a Retail Customer Service Associate, you will be responsible for:
* Delivering exceptional customer experiences by utilizing consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
* Providing customer expertise in printing, signs & graphics, and shipping product lines and recommending appropriate arenaflex products and services
* Taking complex customer orders using order systems and providing accurate pricing information
* Assembling parcels and preparing goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
* Setting up and operating printing, binding, and other related equipment using customer-supplied original media and documents
* Maintaining a safe, clean, and orderly retail store
* Ensuring confidentiality of customer data and careful handling of documents, media, and packages
* Processing financial transactions using a Point of Sale terminal (POS), including handling cash and making change
* Cleaning, repairing, and stocking all retail store printing and shipping equipment and supplies to provide optimal performance and availability
* Staying current on retail store merchandising materials and ensuring proper display of all retail area product and signage
* Taking preemptive action to prevent errors and waste
* Completing required financial paperwork and may assist with financial reporting, including daily sales, close-outs, and bank deposits
* Following arenaflex standard operating procedures as well as adhering to legal, HR, safety, customer service, and security policies and procedures
**Essential Qualifications and Requirements**
* High school diploma or equivalent education
* 6+ months of specialized experience
* Excellent verbal and written communication skills
* Ability to stand during entire shift, excluding meal and rest periods
* Ability to move and lift 55 pounds
* Ability, on a consistent basis, to bend/twist at the waist and knees
* Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
* Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
* Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
* Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
* Ability, on a consistent basis, to work with minimal supervision
* Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the arenaflex business
**Preferred Qualifications**
* Previous experience in a retail or customer service environment
* Knowledge of print, signs & graphics, and shipping products and services
* Ability to work in a team environment and provide support to colleagues
* Strong problem-solving and analytical skills
* Ability to adapt to changing priorities and deadlines
* Strong communication and interpersonal skills
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we are committed to providing our team members with opportunities for growth and development. As a Retail Customer Service Associate, you will have the opportunity to:
* Develop your skills and knowledge in print, signs & graphics, and shipping products and services
* Participate in training and development programs to enhance your customer service skills and knowledge
* Take on additional responsibilities and contribute to the success of the team
* Collaborate with colleagues to achieve team goals and objectives
* Receive feedback and coaching to improve your performance and achieve your career goals
**Work Environment and Company Culture**
arenaflex is a dynamic and fast-paced work environment that requires flexibility, adaptability, and a commitment to quality. As a Retail Customer Service Associate, you will be working in a retail store environment, interacting with customers, and providing exceptional service and solutions. Our company culture is built on a foundation of quality, innovation, and customer satisfaction, and we strive to create a work environment that is inclusive, supportive, and empowering.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
* Hourly rate: $17.30 - $20.30/hr
* Opportunities for overtime and bonuses
* Comprehensive benefits package, including health, vision, and dental insurance
* Retirement plan and tuition reimbursement
* Paid time off and holidays
* Opportunities for career growth and development
**How to Apply**
If you are passionate about delivering exceptional customer experiences and have a keen eye for detail, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America's Military Veterans and individuals with disabilities are strongly encouraged to apply.
arenaflex will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email
[email protected].
arenaflex will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law.
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