At arenaflex, we're revolutionizing the way people move money between buyers and sellers using our cutting-edge payments solutions for credit, debit, prepaid, and merchant services. Our global team of experts helps over 3 million companies, more than 1,300 financial institutions, and over 600 million cardholders achieve success and grow with confidence. We're driven by our passion for innovation and our commitment to delivering best-in-class payment technology and software solutions.
As a Work from Home Banking Credit Card Customer Service Representative at arenaflex, you'll play a vital role in resolving basic or tier 1 payment and account-related requests for our valued clients. If you're a customer service enthusiast with a passion for payments technology, we want to hear from you!
**What Part Will You Play?**
As a Work from Home Banking Credit Card Customer Service Representative, you'll be responsible for:
* Resolving basic or tier 1 payment and account-related requests, including card activations, payments, name and address updates for cardholders (customers) of 1-2 assigned company clients.
* Providing standardized or scripted responses by utilizing basic user-friendly Graphic User Interface (GUI) screens for client systems and established documentation and processes.
* Entering required data into client-provided systems and databases.
* Determining basic reasons for customer issues using a client-provided decision tree and escalating or referring unresolved customer grievances and requests to more experienced Customer Service Representatives or designated departments for further investigation and resolution.
* Building base knowledge and familiarization of products, policies, and procedures for a limited number of clients and an understanding of association guidelines and compliance by frequently referring to online manuals and specific client training required to resolve cardholder inquiries.
**What Are We Looking For in This Role?**
We're seeking a highly motivated and customer-focused individual to join our dynamic team. To be successful in this role, you'll need:
* **Minimum Qualifications:**
+ High School Diploma or Equivalent
+ A minimum of at least six months of contact center or work-from-home contact center experience in the last 18 months
+ Ability to work a flexible schedule, including mid-shift to late shifts and weekends
+ Must be comfortable working on camera at all times
+ Non-negotiable hourly rate of $15.00 per hour
* **Preferred Qualifications:**
+ 12 months of contact center or work-from-home contact center experience in the last 18 months
+ Banking customer service experience
**What Are Our Desired Skills and Capabilities?**
To excel in this role, you'll need:
* **Skills/Knowledge:**
+ Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks
+ Familiarity with basic user-friendly GUI screens and established documentation and processes
* **Job Complexity:**
+ Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes
+ Recognizes the need for occasional deviation from accepted practice
* **Supervision:**
+ Normally receives detailed instructions and follows established procedures on all work
+ Requires instructions on all assignments
+ Works under close supervision
**Why Join arenaflex?**
At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. As a Work from Home Banking Credit Card Customer Service Representative, you'll enjoy:
* **Competitive Compensation:** $15.00 per hour, non-negotiable
* **Flexible Scheduling:** Mid-shift to late shifts, including weekends
* **Opportunities for Growth:** Develop your skills and knowledge in payments technology and customer service
* **Diverse and Inclusive Work Environment:** Join a global team of experts from diverse backgrounds and industries
* **Recognition and Rewards:** Celebrate your achievements and milestones with our recognition and rewards program
**Equal Employment Opportunity:**
arenaflex is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information, or any other basis protected by law.
**Join Our Talent Community:**
arenaflex (NYSE: GPN) is a leading pure-play payments technology company delivering innovative software and services to our customers globally. Our technologies, services, and employee expertise enable us to provide a broad range of solutions that allow our customers to operate their businesses more efficiently across a variety of channels around the world. Headquartered in Georgia with nearly 24,000 employees worldwide, arenaflex is a member of the S&P 500 with a worldwide reach spanning over 100 countries throughout North America, Europe, Asia Pacific, and Latin America.
**Ready to Join arenaflex's Dynamic Team?**
Apply now to become a Work from Home Banking Credit Card Customer Service Representative and be part of our innovative payments technology company!
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