**Job Title:** Senior Director, Customer Solutions
**Job Type:** Full-time
**Location:** arenaflex Headquarters, [City, State]
**Job Category:** Customer Solutions, Supply Chain, Sales
**About arenaflex:**
arenaflex is a leading global beverage company that has been a part of people's lives for over 135 years. Our portfolio represents over 250 products with some of the most popular brands in the world, including arenaflex, Simply, Fairlife, and Topo Chico. We are committed to being our customers' most valued supplier partner, and we are seeking a highly skilled and experienced Senior Director, Customer Solutions to lead our customer solutions team in North America.
**Job Summary:**
The Senior Director, Customer Solutions will lead a team that serves as the single point of contact and strategic business partner for arenaflex's National Retail and arenaflex account teams across all routes to consumer Direct Store Delivery (DSD), Warehouse, e-commerce, and Alternate Routes to Market (ARTM). This position will collaborate with sales teams, key business operations, and independent bottlers to develop and manage the execution of joint customer and arenaflex initiatives that drive revenue growth, improve efficiencies, and enhance customer service and satisfaction.
**Key Responsibilities:**
* Attract and retain a diverse and highly engaged team and develop direct reports on both professional and personal levels.
* Work with peers, cross-functional stakeholders, and bottlers to improve supply chain capabilities and performance across multiple routes to market to enable growth, cost to serve effectiveness, and customer-centric solutions.
* Develop strategic supply chain partnerships with customers in alignment with customer and account team business plans.
* Engage with bottlers & customers for continuous improvement related to On Shelf Availability.
* Provide leadership on electronic order-to-cash capability (e.g., CAO, EDI, ASN) implementation in partnership with arenaflex Customer Business Solutions (CBS) and other business functions.
* Partner with customer teams, bottlers, customers, and arenaflex functional support teams to create Customer Satisfaction Improvement Plans and steward service performance & value across all routes to market.
* Serve as a sales team and customer representative on various arenaflex transition work streams and major transition work streams.
* Provide strategic direction and guidance to direct reports for performing their objectives such as:
+ Building strategic supply chain partnerships with customers and teams to support Joint Business Plan (JBP) by utilizing arenaflex value creation model
+ Representing supply chain on joint strategy development sessions and customer calls
+ Monitoring, improving, and stewarding service performance to customers
+ Identifying areas of opportunity to expand, develop, and implement new capabilities that drive value for customers and the arenaflex System
+ Supporting new product/item launches and promotional activities from planning to execution
+ Leveraging Lean/Operational Excellence (OE)/Agile methodologies to manage projects
**Education Requirements:**
* Bachelor's degree or equivalent
* 10 years of relevant work experience including people management
* 5 years of supply chain and/or sales/field operations experience
**Preferred Education and/or Experience:**
* MBA or equivalent
* 15+ years of relevant work experience
* 10+ years of supply chain and/or sales/field operations experience
**Growth Behaviors:**
* Growth Mindset: Demonstrates Curiosity. Welcomes failure as a learning opportunity.
* Smart Risk: Makes bold decisions/recommendations
* Externally Focused: Understands the upstream and downstream implications of his/her work. Tracks and shares external trends, best practices, or ideas.
* Performance Driven & Accountable: Has high performance standards. Outperforms her/his peers.
* Fast/Agile: Removes barriers to move faster. Experiments and adapts. Thrives under pressure and fast pace.
* Empowered: Brings solutions instead of problems. Challenges the status quo. Has the courage to take an unpopular stance.
* Leadership Behaviors
* Be the Role Model
* Set the Agenda
* Help People be Their Best Selves
**What We Can Do For You:**
* Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including arenaflex, Simply, Fairlife, and Topo Chico.
* Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery outlets, theme parks, movie theatres, restaurants, and many more each day.
**Why Join arenaflex:**
* arenaflex is a company that values its employees and offers a range of benefits, including competitive salaries, comprehensive health insurance, and a 401(k) matching program.
* We offer a dynamic and inclusive work environment that encourages collaboration, innovation, and growth.
* arenaflex is committed to being a leader in sustainability and social responsibility, and we offer opportunities for employees to get involved in our community outreach and volunteer programs.
**How to Apply:**
If you are a motivated and experienced professional who is passionate about driving revenue growth and customer satisfaction, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you are the ideal candidate for this role.
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