**Job Summary:**
We are seeking an exceptional Senior Director, Customer Solutions to lead our team in serving as the supply chain single point of contact and strategic business partner for North America Operating Unit (NAOU) National Retail and arenaflex account teams across all routes to consumer Direct Store Delivery (DSD), Warehouse, ecommerce, and Alternate Routes to Market (ARTM). As a critical partner of the National Retail & Food Service On Premise (FSOP) & cross-functional teams, this role will represent arenaflex in joint CPG supply chain forums as well as engage with senior customer supply chain leaders to enable best practice sharing and develop customer or channel specific capability roadmaps.
**About arenaflex:**
arenaflex is a leading beverage company with a rich history of innovation and a commitment to refreshing the world and making a difference. With a diverse portfolio of iconic brands, including arenaflex, Simply, Fairlife & Topo Chico, we work with a wide range of customers across various industries, from retail & grocery outlets to theme parks, movie theatres, and restaurants. Our purpose is to refresh the world and make a difference, and we strive to create an inclusive culture that is grounded in our company purpose.
**Key Responsibilities:**
As a Senior Director, Customer Solutions, you will be responsible for:
* Attracting and retaining a diverse and highly engaged team and developing direct reports on both professional and personal levels.
* Working with peers, cross-functional stakeholders, and bottlers to improve supply chain capabilities and performance across multiple routes to market to enable growth, cost to serve effectiveness, and customer-centric solutions.
* Developing strategic supply chain partnerships with customers in alignment with Customer and Account team business plans.
* Engaging with bottlers & customers for continuous improvement related to On Shelf Availability.
* Providing leadership on electronic order-to-cash capability (e.g., CAO, EDI, ASN) implementation in partnership with arenaflex Customer Business Solutions (CBS) and other business functions.
* Partnering with customer teams, bottlers, customers, and NAOU functional support teams to create Customer Satisfaction Improvement Plans and steward service performance & value across all routes to market.
* Serving as a sales team and customer representative on various NAOU transition work streams and major transition work streams.
* Providing strategic direction and guidance to direct reports for performing their objectives, including:
+ Building strategic supply chain partnerships with customers and teams to support Joint Business Plan (JBP) by utilizing arenaflex value creation model.
+ Representing supply chain on joint strategy development sessions and customer calls.
+ Monitoring, improving and stewarding service performance to customers.
+ Identifying areas of opportunity to expand, develop and implement new capabilities that drive value for customers and the arenaflex System.
+ Supporting new product/item launches and promotional activities from planning to execution.
+ Leveraging Lean/Operational Excellence (OE)/Agile methodologies to manage projects.
**Requirements:**
* Bachelor's degree or equivalent.
* 10 years of relevant work experience, including people management.
* 5 years of supply chain and/or sales/field operations experience.
* MBA or equivalent.
* 15+ years of relevant work experience.
* 10+ years of supply chain and/or sales/field operations experience.
**Growth Behaviors:**
* Growth Mindset: Demonstrates Curiosity. Welcomes failure as a learning opportunity.
* Smart Risk: Makes bold decisions/recommendations.
* Externally Focused: Understands the upstream and downstream implications of his/her work. Tracks and shares external trends, best practices, or ideas.
* Performance Driven & Accountable: Has high performance standards. Outperforms her/his peers.
* Fast/Agile: Removes barriers to move faster. Experiments and adapts. Thrives under pressure and fast pace.
* Empowered: Brings solutions instead of problems. Challenges the status quo. Has the courage to take an unpopular stance.
* Leadership Behaviors:
+ Be the Role Model
+ Set the Agenda
+ Help People be Their Best Selves
**What We Can Do For You:**
* Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including arenaflex, Simply, Fairlife & Topo Chico.
* Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery outlets, theme parks, movie theatres, restaurants, and many more each day.
**Skills:**
* Strong leadership and management skills.
* Excellent communication and interpersonal skills.
* Ability to build and maintain strong relationships with customers, peers, and cross-functional stakeholders.
* Strong analytical and problem-solving skills.
* Ability to work in a fast-paced environment and adapt to changing priorities.
* Strong business acumen and understanding of supply chain operations.
**Compensation and Benefits:**
* Pay Range: $181,000 - $213,000.
* Base pay offered may vary depending on geography, job-related knowledge, skills, and experience.
* A full range of medical, financial, and/or other benefits, dependent on the position, is offered.
* Annual Incentive Reference Value Percentage: 50.
* Long-term Incentive Reference Value Percentage: 20.
**Our Purpose and Growth Culture:**
We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors - curious, empowered, inclusive and agile - and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years.
**Equal Opportunity Employer:**
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
**How to Apply:**
If you are a motivated and experienced professional looking to join a dynamic team, please submit your application through our website.
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