Note: The job is a remote job and is open to candidates in USA. PhoenixTeam is seeking a Technical Writer with experience in mortgage and fintech platforms to create clear, accurate, and user-friendly documentation for complex financial systems. This role will involve collaborating with engineering, product, compliance, and business teams to ensure documentation supports operational efficiency and regulatory alignment.
Responsibilities
- Create and maintain technical documentation for mortgage and fintech systems (LOS, POS, servicing platforms)
- Develop user guides, API documentation, knowledge base articles, and training materials
- Translate complex technical and regulatory concepts into clear, concise content
- Collaborate with engineers and product managers to document features and system changes
- Ensure documentation aligns with regulatory requirements (RESPA, TILA, HMDA, TRID)
- Maintain documentation standards, templates, and style guides
- Support onboarding and training through structured learning materials
- Manage documentation lifecycle, versioning, and updates
- Participate in product releases to ensure documentation readiness
- Gather feedback to continuously improve documentation quality and usability
Skills
- Bachelor's degree in English, Communications, Technical Writing, or related field (or equivalent experience) and 3–5+ years of experience in technical writing, preferably in fintech or regulated industries
- 7 years of experience in technical writing, preferably in fintech or regulated industries
- Ability to obtain VA Public Trust Clearance
- Strong ability to understand and explain complex technical systems
- Experience writing API documentation and developer-facing content
- Proficient in Microsoft Word and Adobe writing and editing capabilities
- Proficient in Confluence and SharePoint documentation and knowledge base systems
- Proficient in Markdown editors and Git/GitHub/GitLab for technical tools and version control
- Excellent writing, editing, and communication skills
- Ability to manage multiple projects and deadlines
- Strong attention to detail and accuracy
- Ability to simplify complex information for diverse audiences
- Strong collaboration with technical and non-technical stakeholders
- Structured thinking and content organization
- Attention to detail and consistency
- Adaptability in fast-paced, regulated environments
- Proficiency with Microsoft Suite (Word, Excel, PowerPoint, Outlook)
- Experience in mortgage, lending, or financial services
- Understanding of mortgage lifecycle (origination, underwriting, closing, servicing)
- Familiarity with MISMO standards and financial data structures
- Experience working in Agile/Scrum environments
- Knowledge of UX writing principles and content design
- Experience with content management systems and documentation platforms
- Exposure to compliance and regulatory documentation
- Experience creating training content or instructional design
- Familiarity with AI tools for content generation and documentation
- Experience in digital mortgage transformation initiatives
- Knowledge of API-first and microservices architectures
Benefits
- Employment type: Full-Time, W2
- Location: 100% Remote (US-based)
- Hours: 40 hours/week with availability during core business hours of 8am-5pm ET
- Eligibility: Must be eligible to obtain a Public Trust clearance
Company Overview
PhoenixTeam is a woman-owned technology services firm headquartered in Arlington, Virginia, specializing in AI-powered mortgage operations and technology services for the mortgage and financial services industries and federal housing agencies. It was founded in 2014, and is headquartered in Arlington, Virginia, USA, with a workforce of 51-200 employees. Its website is http://www.phoenixoutcomes.com.