Note: The job is a remote job and is open to candidates in USA. Norseman Services is a boutique ServiceNow consultancy focused on delivering high-quality solutions to federal agencies and regulated enterprises. They are seeking a ServiceNow Technical Consultant with expertise in Legal Service Delivery and Contract Management to lead complex implementations and ensure successful project outcomes.
Responsibilities
- Lead end-to-end implementations of ServiceNow Legal Service Delivery (LSD) and Contract Management modules for enterprise clients
- Configure workflows, intake forms, contract lifecycle stages, and approval processes to match client-specific legal and procurement requirements
- Translate complex legal operations and contract management processes into scalable, supportable ServiceNow solutions
- Partner with client stakeholders -- legal, procurement, IT, and operations -- to gather requirements and drive adoption
- Support pre-sales activities including scoping, discovery, and solution demonstrations when the engagement requires it
- Document configuration decisions and design rationale so future Norseman work on the platform can build on it
- Provide technical guidance on adjacent ServiceNow modules where contracts and asset/vendor data intersect (ITAM, HAM, SAM, Vendor Management)
Skills
- Proven hands-on experience implementing ServiceNow LSD or Contract Management -- you have owned a deployment, not just supported one
- Familiarity with adjacent modules: ITAM, HAM, SAM, or Vendor Management as contract management use cases
- Legal Service Delivery & Contract Management
- Ability to communicate technical solutions clearly to non-technical legal and procurement audiences
- Strong requirements-gathering instincts -- can sit with legal ops and walk out with a configuration plan
- Configure-first mindset; comfortable defending out-of-box approaches against unnecessary customization
- Experience in Higher Education, public sector, or other regulated industries
- Pre-sales solutioning experience -- scoping, discovery, demos for LSD or Contract Management opportunities
- Additional ServiceNow certifications (CAD, additional CIS specializations)
Benefits
- Fully remote (or as specified in the role)
- Small, collaborative team backed by the broader Norseman Defense Technologies organization
- Opportunity to do consequential platform work for federal, healthcare, and regulated enterprise clients
- Equal Opportunity Employer / Veterans / Disabled
Company Overview
Norseman Services is a boutique ServiceNow consultancy built for organizations with real stakes and high standards. It was founded in 2014, and is headquartered in Elkridge, Maryland, USA, with a workforce of 11-50 employees. Its website is https://norsemanservices.com.