Note: The job is a remote job and is open to candidates in USA. Noctrix Health is redefining the treatment of chronic neurological disorders with clinically validated therapeutic wearables. They are seeking detail-oriented and proactive Sales Support Representatives to support the operational success and growth of Nidra Therapy by ensuring timely and accurate processing of patient orders and serving as a liaison between healthcare providers and internal teams.
Responsibilities
- Communicate with healthcare providers (HCPs) and clinic staff via phone, email, and fax to obtain required patient documentation
- Proactively follow up on missing or incomplete information to ensure timely order progression
- Serve as a primary point of contact for clinic navigators, coordinators, and administrative staff
- Build strong relationships with clinic teams to improve responsiveness and efficiency
- Review incoming documentation for accuracy, completeness, and compliance
- Track and manage order status from initiation through completion
- Coordinate with internal teams (reimbursement, operations, clinical support) to resolve issues
- Ensure all activities comply with HIPAA and Protected Health Information (PHI) requirements
- Utilize Salesforce (or similar CRM) to document interactions and track order progress
- Maintain accurate and timely records to ensure data integrity
- Monitor dashboards and reports to prioritize outreach and follow-ups
- Support reporting needs across sales and operations teams
- Establish key contacts within partner clinics, including referral coordinators and navigators
- Develop an understanding of clinic workflows to improve engagement strategies
- Collaborate with Territory Managers and Associate Sales Representatives (ASRs) to support regional efforts
- Share feedback to improve internal processes and customer experience
- Identify workflow inefficiencies and recommend improvements
- Assist in onboarding new clinics and guiding them through documentation requirements
- Support sales teams with account updates, documentation summaries, and follow-ups
- Contribute insights on trends, barriers, and opportunities within assigned territories
Skills
- 1–3 years of experience in healthcare, sales support, customer service, or a related field
- Familiarity with HIPAA and handling PHI required
- Strong attention to detail and ability to manage multiple priorities in a fast-paced environment
- Bachelor's degree preferred, or equivalent work experience
- Experience with Salesforce or similar CRM systems preferred
Benefits
- Temp-to-hire engagement to start, with the opportunity to convert to full-time based on performance and business needs
- No bonus or commission structure
Company Overview
Noctrix Health is pioneering the next-generation of therapeutic wearables that empower patients to take control of their chronic medical conditions. It was founded in 2018, and is headquartered in San Francisco, California, USA, with a workforce of 11-50 employees. Its website is http://www.noctrixhealth.com.