B&Q Limited is a company dedicated to helping customers improve their homes. They are seeking a Recruitment & Compliance Administrator to maintain compliance databases, support onboarding of installers, and ensure that only compliant vendors are utilized for installations.
Responsibilities
- Accurately maintain the compliance database
- Support store colleagues with onboarding quality installers including contributing to installer inductions
- Process recruitment packs for Installers, liaising with Installer, Stores, Finance and Vendor teams to ensure all documentation received meets B&Q requirements
- Validate compliance and setup new installation vendors
- Track, monitor and report on audit findings by external parties
- Receive and respond to queries from installers and colleagues relating to compliance matters
- Achieve key objectives
- Run exception reports and distribute to ensure customer safety
- Proactively monitor installer quality utilising feedback from NPS surveys and support colleagues
- Review, interpret and present customer and installer data to understand root cause and improve quality
- Utilise data to explore and suggest process improvements
- You may be required to undertake other duties from time to time as we may reasonably require
- Adhere to all policies and procedures relevant to your role
Skills
- Accurately maintain the compliance database
- Support store colleagues with onboarding quality installers including contributing to installer inductions
- Process recruitment packs for Installers, liaising with Installer, Stores, Finance and Vendor teams to ensure all documentation received meets B&Q requirements
- Validate compliance and setup new installation vendors
- Track, monitor and report on audit findings by external parties
- Receive and respond to queries from installers and colleagues relating to compliance matters
- Achieve key objectives
- Run exception reports and distribute to ensure customer safety
- Proactively monitor installer quality utilising feedback from NPS surveys and support colleagues
- Review, interpret and present customer and installer data to understand root cause and improve quality
- Utilise data to explore and suggest process improvements
- Adhere to all policies and procedures relevant to your role
- Knowledge of the installation service industry preferable
- Knowledge of kitchen/bathroom/bedroom installations and product preferable
- Working knowledge of MS Office applications
- Excellent attention to detail, numerical and data entry skills
- Methodical and logical thinker
- Confident communicator
- Resilient under pressure
- Flexible working with Rota'd Saturdays and Bank Holidays
Benefits
- Pension
- Private Healthcare
- ShareSave
- 6.6 weeks holiday
- Hybrid Working (4 days per week in the office/1 WFH)
- Flexible working with Rotad Saturdays and Bank Holidays
- An award-winning pension scheme
- Bonus
- ShareSave options
- 6.6 weeks holiday
- Payroll giving
- An Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits
Company Overview
B&Q are the UK’s leading home improvement and garden living retailer with over 300 stores and our Store Support Office in Southampton. It is a sub-organization of Kingfisher. It was founded in 1969, and is headquartered in Eastleigh, Hampshire, GBR, with a workforce of 10001+ employees. Its website is http://www.diy.com.