**Join arenaflex's Global Team and Make a Difference in Customer Support**
Are you a customer-centric individual with a passion for delivering exceptional support experiences? Do you thrive in a remote work environment and enjoy collaborating with diverse teams? If so, we invite you to apply for the Part-time Customer Support Advisor role at arenaflex, a remote-first video meetings company with a mission to make anywhere work.
**About arenaflex**
arenaflex is a remote-first video meetings company that embodies the spirit of Scandinavian simplicity. Our vision is to create a world where anywhere works, and our philosophy is built on the belief that everyone has value to bring. We celebrate diversity and see our differences as a strength, driving us towards our mission to make remote work accessible to all.
**The Role**
We are seeking a part-time Customer Support Advisor to join our global team, working 10 hours per week in a fully remote capacity. As a Customer Support Advisor, you will be the first point of contact for our customers, providing exceptional support experiences and helping them get the most out of our Whereby Meetings product. You will work closely with our team to improve customer support processes, document customer feedback, and contribute to our social and cultural ways of working.
**Key Responsibilities**
* Respond to around 20 customer queries per day, ranging from troubleshooting problems to managing customer accounts and subscriptions
* Join support meetings and discussions around recurring issues and solutions
* Help our team find new ways of offering support, such as introducing new tagging and templates
* Identify customer feedback or issues that need to be shared with the team
* Collaborate with our team to improve customer support processes and documentation
* Document and share customer feedback on improvements and feature requests
**What We're Looking For**
We're looking for a customer-centric individual with a passion for delivering exceptional support experiences. If you're someone who:
* Never sacrifices quality for quantity
* Approaches every customer interaction with empathy and care
* Is comfortable interacting with customers from all nationalities, cultures, and walks of life
* Has solid typing skills and brings an authentic, human tone to your written communication
* Has worked remotely in the past and understands the pros and cons of working in a distributed team
* Is a problem solver by nature and isn't afraid to seek out answers or solutions independently
* Keeps a keen eye out for ways to improve customer experience and outcomes
**Scope of Work**
* Answering Tier 1 and Tier 2 customer support from our Free, Pro, and Business customers
* Providing training and support with Tier 2 support tickets during your training
* Assisting in improving customer support processes and documentation
* Documenting and sharing customer feedback on improvements and feature requests
* Getting involved in arenaflex's social and cultural ways of working
**Day-to-Day of Your Role**
* Responding to customer queries and resolving issues in a timely and efficient manner
* Collaborating with our team to improve customer support processes and documentation
* Identifying customer feedback or issues that need to be shared with the team
* Participating in support meetings and discussions around recurring issues and solutions
**How We Will Measure Your Success**
* Quality of responses
* Volume of tickets answered
* Number of replies per resolve
* Customer Satisfaction rating
**What We Offer**
* A competitive flat rate of $23 per hour globally, £17 per hour for UK candidates, and €20 for European candidates
* A flexible, remote work environment that allows you to work from anywhere
* Opportunities for career growth and professional development
* A collaborative and diverse team environment
* Access to arenaflex's social and cultural ways of working
* A comprehensive benefits package, including health insurance, retirement plans, and more
**How to Apply**
If you're passionate about delivering exceptional customer support experiences and want to join a remote-first company that values diversity and inclusivity, we invite you to apply for the Part-time Customer Support Advisor role at arenaflex. Please submit your application through our careers page or email us at
[email protected].
**Background Checking**
arenaflex performs background checks on certain roles. For more information about how and why we carry out background checks, please visit our website or email us at
[email protected].
**Legitimate Posting**
If you're not seeing this role advertised on our careers page or other legitimate job boards, it's likely that the role is closed for new applications. Please email us at
[email protected] to confirm the status of the role.
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