At arenaflex, we're on a mission to revolutionize the way people connect and collaborate through our cutting-edge video meetings platform. As a global remote-first company, we're passionate about creating a workplace that's inclusive, flexible, and empowering for everyone. We're now seeking a highly skilled and empathetic Part-time Customer Support Advisor to join our team and help us deliver exceptional support experiences to our customers worldwide.
**About arenaflex**
arenaflex is a remote-first video meetings company that's redefining the way people work and connect. Our Scandinavian-inspired approach to simplicity and innovation has earned us a reputation as a leader in the industry. We believe in the power of diversity and inclusion, and we're committed to creating a workplace that celebrates individuality and promotes equality.
**What We're Looking For**
We're seeking a customer support agent who's passionate about delivering exceptional support experiences to our customers. As a Part-time Customer Support Advisor, you'll be working as a consult for our team, rostered on flexible hours around your commitments and life. You'll be responsible for providing top-notch support to our customers, resolving issues efficiently, and helping us improve our support processes and documentation.
**Key Responsibilities**
* Answering Tier 1 and Tier 2 customer support queries from our Free, Pro, and Business customers
* Providing training and support with Tier 2 support tickets during your training
* Assisting in improving customer support processes and documentation, such as adding new templates and workflows
* Documenting and sharing customer feedback on improvements and feature requests
* Getting involved in arenaflex's social and cultural ways of working
* Responding to around 20 customer queries per day (depending on working time), ranging from troubleshooting problems, managing customer accounts and subscriptions, and helping customers understand how to get the most out of arenaflex
* Joining support meetings and discussions around recurring issues and solutions
* Helping our team find new ways of offering support, such as introducing new tagging and templates
* Identifying customer feedback or issues that need to be shared with the team
**Characteristics of a Successful Candidate**
* You never sacrifice quality for quantity
* You approach every customer interaction with empathy and care
* You're comfortable interacting with customers from all nationalities, cultures, and walks of life
* You have solid typing skills, and bring an authentic, human tone to your written communication
* You've worked remotely in the past in some capacity, and understand the pros and cons of working in a distributed team
* You're a problem solver by nature and aren't afraid to seek out answers or solutions independently
* You keep a keen eye out for ways to improve customer experience and outcomes
**Essential Qualifications**
* 1+ year of experience in customer support or a related field
* Excellent communication and interpersonal skills
* Ability to work in a remote environment and collaborate with a global team
* Strong problem-solving and analytical skills
* Proficiency in typing and written communication
* Ability to work in a fast-paced environment and prioritize tasks effectively
**Preferred Qualifications**
* Experience working in a customer support role for a software or technology company
* Familiarity with video conferencing platforms and tools
* Experience with customer support software and tools, such as Zendesk or Freshdesk
* Certification in customer support or a related field
**Skills and Competencies**
* Excellent communication and interpersonal skills
* Strong problem-solving and analytical skills
* Ability to work in a remote environment and collaborate with a global team
* Proficiency in typing and written communication
* Ability to work in a fast-paced environment and prioritize tasks effectively
* Strong attention to detail and ability to multitask
* Ability to adapt to changing priorities and deadlines
* Strong customer service skills and ability to resolve issues efficiently
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their skills and careers. As a Part-time Customer Support Advisor, you'll have access to:
* Ongoing training and development opportunities to improve your customer support skills and knowledge
* Opportunities to work on high-visibility projects and contribute to the growth and success of our company
* Collaborative and supportive team environment that encourages open communication and feedback
* Flexible work arrangements and remote work options to support your work-life balance
* Competitive compensation and benefits package, including a flat rate of $23 per hour globally and £17 per hour for UK candidates and €20 for European candidates
**Work Environment and Company Culture**
At arenaflex, we're passionate about creating a workplace that's inclusive, flexible, and empowering for everyone. Our company culture is built on the following values:
* Inclusivity and diversity
* Flexibility and work-life balance
* Collaboration and teamwork
* Innovation and creativity
* Customer-centricity and customer satisfaction
**Compensation, Perks, and Benefits**
As a Part-time Customer Support Advisor, you'll receive a competitive compensation package, including:
* Flat rate of $23 per hour globally and £17 per hour for UK candidates and €20 for European candidates
* Standard 10 hours per week
* Opportunities for overtime and additional hours
* Comprehensive benefits package, including health insurance, retirement plan, and paid time off
* Access to our employee assistance program and mental health resources
* Opportunities for professional development and career growth
**How to Apply**
If you're passionate about delivering exceptional customer support experiences and want to join a dynamic and innovative company, we encourage you to apply for this role. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you!
**Background Checking**
arenaflex performs background checks on certain roles. For more information about how and why we carry out background checks, please visit our website or email our careers team at
[email protected].
**Legitimate Posting**
If you're not seeing this role advertised on our official job board, please be aware that it may be closed for new applications. We're not always in control of where our roles are posted, and we apologize for any confusion. If you have any questions or concerns, please don't hesitate to reach out to our careers team at
[email protected].
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