TeamLogic IT is seeking a diligent and enthusiastic Managed IT Services (MSP) Level 1 Technician to join their team. The successful candidate will provide technical support and services to small to medium-sized businesses, requiring strong IT knowledge and exceptional problem-solving skills.
Responsibilities
- Provide remote and on-site technical support to SMB clients, troubleshooting hardware and software issues promptly and efficiently
- Perform routine maintenance tasks on client systems, including updates, backups, and system monitoring to ensure optimal performance and security
- Act as the first point of contact for all IT-related incidents and service requests, ensuring accurate logging, tracking, and resolution in line with service level agreements (SLAs)
- Maintain clear and effective communication with clients, providing regular updates on incident status and ensuring a high level of customer satisfaction
- Create and maintain detailed documentation of client systems, configurations, and procedures to support seamless service delivery. Effectively documenting the issue and resolution in our ticketing system
- Implement and monitor security measures to protect client data and systems, including antivirus updates, firewall configurations, and regular security audits
- Assist with the installation and configuration of hardware and software for new and existing clients, ensuring compatibility and functionality within their IT environment
- Identify opportunities for process improvements and contribute to the development of best practices within the team
Skills
- A degree or diploma in Information Technology, Computer Science, or a related field
- Prior experience in an MSP or IT support environment, preferably servicing SMB clients
- Proficiency in Windows and macOS operating systems, network configurations, and common business applications (e.g., Microsoft 365, G Suite)
- Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are advantageous
- Strong analytical and troubleshooting skills with a keen attention to detail
- Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users
- A customer-focused approach with a commitment to delivering high-quality service and building strong client relationships
- Ability to work effectively both independently and as part of a collaborative team
- Experience with Remote Monitoring and Management (RMM) tools: Familiarity with RMM tools like NinjaRMM or similar platforms
- Experience with Ticketing Systems: Knowledge of ticketing systems such as Autotask PSA, ServiceNow, Zendesk, or similar
- Documentation Tools: Proficiency in using documentation tools and platforms (e.g., Hudu, Ninja Documentation, IT Glue, SharePoint)
- Experience with Cloud Services: Understanding of cloud platforms such as AWS, Azure, or Google Cloud
Benefits
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Free food & snacks
- Health insurance
- Opportunity for advancement
- Paid time off
- Parental leave
- Training & development
- Tuition assistance
- Vision insurance
- Competitive salary and performance-based bonuses
- Comprehensive health, dental, and vision insurance
- Retirement savings plan with company match
- Paid time off and holidays
- Professional development and certification reimbursement
- Opportunities for career advancement
Company Overview
TeamLogic IT provides IT service, support, project consultation and account management for businesses. It was founded in 2004, and is headquartered in Decatur, Alabama, USA, with a workforce of 1001-5000 employees. Its website is https://www.teamlogicit.com/.Company H1B Sponsorship
TeamLogic IT has a track record of offering H1B sponsorships, with 2 in 2025, 1 in 2024. Please note that this does not guarantee sponsorship for this specific role.