Note: The job is a remote job and is open to candidates in USA. Breckenridge Grand Vacations is a locally owned resort developer with a 40-year history in Summit County. They are seeking a Grand Vacation Specialist who will be the heart of the guests’ experience, handling reservations, resolving inquiries, and ensuring every interaction reflects the company's signature warmth and professionalism.
Responsibilities
- Answer inbound calls in a fast-paced call center environment, assisting guests with vacation packages, bookings, upgrades, reschedules, and cancellations
- Serve as a personal vacation concierge, ensuring each guest’s itinerary is seamless, personalized, and exceeds expectations
- Proactively prevent tour cancellations by addressing concerns and offering solutions
- Follow up with no-shows and resolve post-tour feedback or complaints with empathy
- Educate guests on local activities, events, and resort amenities to enhance their stay
- Book and manage guest activities, ancillary packages, and open reservations
- Process daily booking sheets, confirmation packets, and credit card transactions
- Audit in-house, inbound, and OPC bookings for accuracy
- Run reports, organize materials, and maintain inventory of confirmation packets
- Assist other departments (e.g., front desk at Breck Inn) during peak times or as needed
- Uphold company policies, safety standards, and sustainability initiatives (recycling, resource conservation)
- Crosstrain with other teams to support company-wide goals
- Attend staff meetings and training sessions to stay updated on products, policies, and local offerings
- Foster a positive team environment by giving/receiving feedback and maintaining professionalism
Skills
- High school diploma or equivalent
- 6+ months of experience in customer service, hospitality, call centers, or travel/tourism
- Exceptional verbal/written communication skills (English)
- Basic math proficiency (calculating discounts, commissions, etc.)
- Comfort with Microsoft Office (Outlook, Word, Excel) and office equipment (printers, scanners)
- Ability to multitask in a fast-paced environment (phone, email, and systems simultaneously)
- Customer-obsessed attitude with a problem-solving mindset
- Detail-oriented and highly organized
- Team player who thrives in collaborative settings
- Associate's degree or certification in Hospitality, Tourism, Business, or related field
- 1+ years of experience in a call center, travel agency, hotel/resort, or sales role
- Familiarity with ski resorts, vacation rentals, or destination marketing
- Experience with CRM software or booking systems
- Proficiency in additional languages (Spanish, French, etc.)
- Proven ability to upsell or promote packages/services
- Adaptability to seasonal peaks (e.g., holiday rushes, ski season)
Benefits
- Health, vision, and dental insurance plans
- Company-paid life insurance coverage
- Voluntary Life and Accidental Death/Dismemberment Insurance
- HSA and FSA-Dependent Care Accounts
- Retirement plan
- Generous paid time off (PTO) and sick leave to support work-life balance
- Volunteer Time Off - Paid opportunities to give back to Summit County
- Bereavement leave
- Biannual bonuses
- Tuition Reimbursement Program
- Employee Wellness programs to support physical and mental health
- Lifestyle perks: Ski/Rec center pass loan programs, lodging and gear discounts, sporting/concert event tickets, pet insurance partner discounts and access to Summit Medallions: Occasional-use transferable passes for access to 6 premier resorts (A-Basin to Vail) via owners’ program
Company Overview
Breckenridge Grand Vacations is a real estate company. It was founded in 1984, and is headquartered in Breckenridge, Colorado, USA, with a workforce of 501-1000 employees. Its website is https://breckenridgegrandvacations.com/.