Note: The job is a remote job and is open to candidates in USA. Youtooz is a company that creates designer toys for internet heroes and role models. They are seeking a Customer Support Representative responsible for assisting customers through various support channels and engaging with the online community.
Responsibilities
- Providing customer support across multiple channels while maintaining our brand voice
- Resolving order-related issues, including address changes, refunds, lost shipments, and product defects
- Assisting with various internal operational and logistical tasks to ensure smooth support, release, and delivery of Youtooz Collectibles
- Engaging with our community on social media by responding to support inquiries and feedback
- Acting as a Youtooz brand ambassador
Skills
- +1 years of experience in customer support across multiple channels (email, chat, phone)
- Experience with high-volume & fast-paced customer support
- Proficient in e-commerce platforms (Shopify, WooCommerce, SquareSpace)
- Experience with ticketing systems (Zendesk, Jira, Zoho)
- Ability to work independently and efficiently
- Excellent attention to detail
- Passion for customer support and helping others
- Bachelor's Degree or higher
- Written fluency in additional languages
- Social Media Support experience (Twitter, Instagram, Reddit)
- Community Management experience
- Strong familiarity with Internet and pop culture
Company Overview
Youtooz turns the joy of internet culture into amazing products that people love. It was founded in 2019, and is headquartered in Vancouver, British Columbia, CAN, with a workforce of 51-200 employees. Its website is https://youtooz.com/.