Elwood Technologies is a FCA regulated firm that provides end-to-end institutional-grade digital asset Execution, Liquidity Access and Portfolio Monitoring & Risk Management Software. The Junior Technical Account Manager will support global clients, troubleshoot issues, manage trading and risk queries, and contribute to product improvements.
Responsibilities
- Provide Customer support to Elwood customers by investigating and troubleshooting and resolving customer issues via live chat and email
- Manage, prioritise and respond to queries relating to execution and risk representation issues
- Support clients with P&L, Trades, Positions and Risk reconciliation trades, positions, and P&L reconciliation
- Engage with customers and collaborate with third parties and partners as required to feedback on Elwood products and services
- Collaborate with Engineering, Product, Quants, and Sales teams to ensure the timely resolution of client queries, service improvements and technical issues
- Gather customer feedback and provide actionable insights to improve Elwood’s products and services
- Assist in testing new EMS and PMS features, including algorithm validation and risk representation checks
- Gather customer requirements and articulate appropriate technical and non-technical solutions
- Support new customer onboarding and contribute to the overall success of customer relationships
- Proactively create and drive impactful changes across support workflows, policies and tools
- Provide weekend support as part of a shared global rotation schedule
Skills
- Bachelor's degree in Finance, Financial Markets, Business, Economics, or a related STEM discipline (e.g. Computer Science, Engineering, Mathematics)
- 1-2 years experience in a client facing role such as Technical Support, Customer Success or Sales Engineering within the Digital Assets space
- A genuine interest in financial markets, digital assets, and emerging technology
- Awareness of the trade life cycle, from pre-trade through post-trade processing
- Strong analytical and problem-solving skills, with the ability to work well under pressure
- Excellent communication and interpersonal skills — a team player who enjoys collaboration
- Hands-on approach, comfortable working with large datasets and operational detail
- Control-focused, organised, and eager to learn
- Willingness to work rotational weekends to support our global client base
- SQL experience desirable; Python a plus
Benefits
- Fully paid medical and dental schemes for employees and their family
- Generous time off + bank holidays
- Weekly Ubereats allowance
- Discounted gym scheme
- Employee Assistance Programme
- Paid study leave and personal leave
Company Overview
Elwood Technologies is an established, global fintech building digital assets infrastructure for institutional investors. It was founded in 2021, and is headquartered in London, England, GBR, with a workforce of 51-200 employees. Its website is https://elwood.io/.Company H1B Sponsorship
Elwood has a track record of offering H1B sponsorships, with 1 in 2023. Please note that this does not guarantee sponsorship for this specific role.