Anglian Water Services is a leading independent water company, and they are seeking a Growth Project Coordinator to support their Development Services team. The role focuses on delivering excellent customer service while providing vital administrative, billing, and coordination support to customers, ensuring effective management of performance metrics and contributing to regional growth planning.
Responsibilities
- Championing customer service and building long-term relationships with customers across their end-to-end journey with us
- Producing and sending invoices, ensuring all NAV billing activities are kept up to date and any queries are answered/resolved promptly
- Keeping systems and trackers up to date with relevant and accurate information
- Helping to support customers with our internal processes, systems and general questions on progressing applications promptly and efficiently
- Coordinating and processing bulk supply and discharge agreements, including timely levels of service, tracker updates and overseeing the sign-off procedure internally
- Produce NAV pre-planning reports, liaising with other teams to ensure they are completed accurately and delivered within agreed service level standards
- Responding to customer queries to internal and external stakeholders, including the management of a central mailbox for NAVs
- Capturing key updates and levels of service information in development folders for internal and external audits
- Completion of served status letters to support our customers with regulatory process
- Supporting the wider business with general queries, ensuring timely responses
- Responding to Ofwat consultation and variation notices, updating our Asset Health, Regulation, Wholesale Service Centre teams, as well as our development folders during handover
- Supporting continuous improvement of NAV team outputs and process
Skills
- Experience of providing outstanding customer service
- Strong organisation, time management and administrative skills
- Ability to multi-task in a fast-paced environment
- Ability to work to tight deadlines and manage your own workload
- Ability to work closely in a team, collaborate and build effective relationships
- A strong customer focus and ownership for looking after your customers
- A strong self-starter with ability to prioritise workloads
- Excellent attention to detail, maintaining high standards across all work
- Ability to adapt to customer requests, flex your approach to customers and identify opportunities for continuous improvement in our service
Benefits
- Private healthcare
- 25 days leave, rising with service + Bank Holidays, with the option to swap Christmas and Easter holidays for those celebrated by your religion
- A flexible working culture
- Competitive pension scheme – we double-match your contributions up to 7%
- Life Assurance at 8x your salary
- Personal Accident cover up to 5x your salary
- Bonus Scheme
- Flexible benefits to support your wellbeing and lifestyle
- Paid time off when you’re physically and mentally unwell
- An excellent Family Leave package – to help you support your family
Company Overview
Anglian Water supply water and water recycling services to more than six million domestic and business customers in the east of England. It was founded in 1989, and is headquartered in Lancaster, Pennsylvania, USA, with a workforce of 5001-10000 employees. Its website is http://www.anglianwater.co.uk.