Acrisure is a global fintech leader that empowers businesses and individuals with innovative solutions. The Employee Benefits Client Service Representative will support the day-to-day service and administrative needs of clients within the Health Insurance Fund division, assisting the account management team in delivering high-quality service.
Responsibilities
- Serve as the primary point of contact for employer groups, brokers, and participants regarding HRA, HSA, and FSA benefits
- Provide timely and professional customer service via phone and email
- Educate clients on benefit plan rules, IRS regulations, and eligibility requirements
- Assist participants with claims, reimbursements, and account transactions
- Process enrollments, contributions, and reimbursement claims in compliance with plan guidelines
- Assist employers in setting up and managing their benefit accounts
- Ensure accuracy of account balances, transactions, and reporting
- Troubleshoot issues related to debit card transactions, account funding, and claims processing
- Stay up to date on IRS regulations and industry best practices related to pre-tax benefit accounts
- Ensure all transactions and account activities comply with HIPAA, ERISA, and IRS guidelines
- Maintain accurate and confidential client and participant records
- Work closely with internal teams to resolve client concerns and improve service delivery
- Assist in onboarding new clients and training employers on using our platform
- Identify and suggest efficiency improvements in account servicing processes
Skills
- 1+ years in call center, benefits administration, TPA, healthcare, or financial services role highly preferred
- Active Health and Life Insurance License or ability to obtain one within 60 days of hire date
- Strong knowledge of Microsoft Office products
- Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, premiums, commissions, proportions, and percentages
- Reasoning Skills: Ability to solve practical problems, interpret a variety of instructions and deal with a variety of variables furnished in written, oral, diagram or schedule form
- Applied Systems / EPIC experience a plus
Benefits
- Comprehensive medical insurance, dental insurance, and vision insurance
- Life and disability insurance
- Fertility benefits
- Wellness resources
- Paid sick time
- Generous paid time off and holidays
- Employee Assistance Program (EAP)
- A complimentary Calm app subscription
- Immediate vesting in a 401(k) plan
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options
- Commuter benefits
- Employee discount programs
- Paid maternity leave and paid paternity leave (including for adoptive parents)
- Legal plan options
- Pet insurance coverage
Company Overview
Acrisure offers financial services solutions for insurance, reinsurance, real estate, cyber services, and asset and wealth management. It was founded in 2005, and is headquartered in Grand Rapids, Michigan, USA, with a workforce of 10001+ employees. Its website is http://acrisure.com.