**Join arenaflex, a Family Oriented and Team Driven Environment, where Diversity, Equity, and Inclusion Matter!**
Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you have a strong desire to grow and develop your career in a dynamic and supportive environment? Look no further than arenaflex, a leading organization in the industry, where we empower our employees to succeed and thrive.
**About arenaflex**
arenaflex is a forward-thinking organization that values diversity, equity, and inclusion. We believe that every individual has the potential to make a difference, and we strive to create an environment that fosters growth, innovation, and collaboration. Our team is dedicated to providing exceptional customer service, and we're committed to helping our customers achieve their goals.
**Job Summary**
We're seeking an experienced Student Loan Advisor to join our Customer Contact Center team. As a Student Loan Advisor, you'll play a critical role in providing expert guidance and support to our customers, helping them navigate the complexities of student loan management. This is a fantastic opportunity to establish a career in a dynamic and supportive environment, with the potential to work from home after 90 days.
**Key Responsibilities**
* Provide exceptional customer service to our customers, responding to their inquiries and resolving their issues in a timely and professional manner.
* Utilize standard technology, including telephones, email, and web browsers, to navigate our systems and provide accurate information to customers.
* Follow established policies and procedures, including working within our various systems, timekeeping, and documentation of customer interactions.
* Assist customers with filling out their applications and submitting them electronically to our plan providers for processing.
* Complete basic call logs, documentation, and related call details for each phone inquiry.
* Meet or exceed key performance indicators (KPIs) and metrics, including attendance, compliance, and performance standards.
**Schedule**
* Monday: 11:45am-8:15pm
* Tuesday: 10:45am-7:15pm
* Wednesday: 10:45am-7:15pm
* Thursday: 8:45am-5:15pm
* Friday: 8:45am-5:15pm
**Preferred Skills**
* High School diploma or equivalent required.
* Must be able to speak and read English clearly, professionally, and fluently.
* Must be able to type a minimum of 35 WPM.
* Experience working with a personal computer and the Windows operating system is required.
* The ability to effectively work within established KPIs/metrics is necessary.
* Must have demonstrated excellent interpersonal and leadership skills.
* Must be able to multi-task and stay organized while completing simultaneous tasks.
**Requirements**
* Must be able to navigate various systems and browsers.
* Excellent written/verbal/interpersonal communication skills sufficient to communicate and interact effectively with customers and co-workers.
* Knowledge of contact center technology.
* Strong Computer skills with proficiencies in Excel and Word.
* Excellent command of the English language, effective use of grammar skills.
* Excellent communication etiquette.
* Great customer service is expected on every call with our customers: personalize your call, be competent with the information & assistance you deliver to your customer, patient & polite, and be initiative-taking in offering solutions and assistance.
**Benefits**
* Competitive pay
* Sick time starts accruing immediately after training completion
* Special event days throughout the year
* $25,000.00 Life Insurance paid for by arenaflex
* Paid holidays from day one of employment (if you meet the criteria)
**Career Growth Opportunities and Learning Benefits**
* arenaflex is committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including on-the-job training, mentorship, and leadership development opportunities.
* Our employees have access to a range of benefits, including tuition reimbursement, professional certifications, and continuing education opportunities.
**Work Environment and Company Culture**
* arenaflex is a family-oriented and team-driven environment, where diversity, equity, and inclusion matter.
* Our team is dedicated to providing exceptional customer service, and we're committed to helping our customers achieve their goals.
* We believe in creating a work environment that is supportive, inclusive, and empowering, where our employees can thrive and grow.
**Compensation, Perks, and Benefits**
* Competitive pay
* Sick time starts accruing immediately after training completion
* Special event days throughout the year
* $25,000.00 Life Insurance paid for by arenaflex
* Paid holidays from day one of employment (if you meet the criteria)
**How to Apply**
If you're passionate about delivering exceptional customer service and making a positive impact on people's lives, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our application process.
Apply Now!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and is committed to diversity in its workforce. We recruit qualified applicants without regard to characteristics such as race, color, national origin, religion, gender, gender identity, sexual orientation, disability, veteran status, age, marital status, citizenship status, or any other status protected by law.
**Proprietary & Confidential Statement**
This document and the information disclosed within, including the document structure and contents, are confidential and the proprietary property of arenaflex. No part of this document may be disclosed in any manner to a third party in whole or in part and is prohibited without the prior written permission of arenaflex.
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