At careerzynith, we're on a mission to revolutionize the way we connect essential workers with healthcare facilities in need of skilled professionals. As a Phone and Chat Specialist, you'll play a vital role in our team, ensuring that nurses and healthcare facilities have the support they need to provide top-notch care. If you're a customer service enthusiast with a passion for making a difference, we want to hear from you!
**About careerzynith**
careerzynith is a leading provider of innovative customer service solutions, dedicated to empowering essential workers and healthcare facilities to deliver exceptional care. Our team is passionate about creating a positive impact, and we're committed to fostering a culture of excellence, inclusivity, and growth. As a Phone and Chat Specialist, you'll be part of a dynamic team that's shaping the future of customer service.
**Job Summary**
We're seeking an experienced Phone and Chat Specialist to join our remote team, providing exceptional customer service to nurses and healthcare facilities. As a Phone and Chat Specialist, you'll be responsible for:
* Verifying nurses' credentials after they've selected a healthcare facility
* Following up with nurses via written messages to confirm credential validity
* Handling follow-up phone calls with nurses to check on the status of shift pick-ups
* Managing large volumes of inbound and outbound calls in a timely manner
* Managing multiple chat channels simultaneously
* Identifying customers' needs, clarifying information, researching, and providing solutions and/or alternatives
* Accessing company and client resources to accurately handle calls
* Performing data entry and customer service skills
* Navigating online efficiently to work requests/records
* Identifying customers' needs, researching to see if requests have credentials needed
* Skillfully transitioning between tasks without loss of efficiency or composure
* Maintaining punctuality and attendance at all scheduled times
* Remaining positive and professional in all customer interactions
* Flexibility to cross-train as requested
**Qualifications**
To succeed as a Phone and Chat Specialist, you'll need:
* 1 year of customer service or customer support experience
* 1 year of previous call center or office background experience required
* Technical savvy
* Previous remote work from home experience a plus
* Quick learner and able to work independently
* Type 35 words per minute accurately
* Strong phone and verbal communication skills, along with active listening
* A background check applicable with state and federal laws is required
**Responsibilities**
As a Phone and Chat Specialist, you'll be responsible for:
* Managing large volumes of inbound and outbound calls in a timely manner
* Managing multiple chat channels simultaneously
* Following communication "scripts" when handling different topics
* Identifying customers' needs, clarifying information, researching, and providing solutions and/or alternatives
* Accessing company and client resources to accurately handle calls
* Performing data entry and customer service skills
* Navigating online efficiently to work requests/records
* Identifying customers' needs, researching to see if requests have credentials needed
* Skillfully transitioning between tasks without loss of efficiency or composure
* Maintaining punctuality and attendance at all scheduled times
* Remaining positive and professional in all customer interactions
* Flexibility to cross-train as requested
**Pay & Benefits**
As a Phone and Chat Specialist, you'll enjoy:
* Starting pay: $14/hour, plus shift differential (extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance
* Work hours: Shifts between 8:00am-8:00pm (EST) Work Days: Mon-Fri and rotating weekends
* Paid Training: 3 weeks in length from 9:00am-6:00pm Mon-Fri (EST)
* Status: Full Time 40 hours
**Equipment Provided Option**
careerzynith will provide equipment for full-time permanent employees, including:
* A laptop or desktop computer
* A USB headset
* A dedicated work area (desk, chair, electrical outlet, direct LAN connection)
* Up-to-date antivirus software
* Firewall enabled
**Hardware/Software Requirements**
To ensure seamless performance, you'll need:
* Processor: Intel Core i5 5200 Series or greater
* Memory: 8GB on Windows 8.1 / 10 64 bits
* Screen Resolution: 1280x768 or higher, dual monitors required
* Up-to-date antivirus software
* Firewall enabled
**Work Environment & Company Culture**
As a remote Phone and Chat Specialist, you'll enjoy:
* Flexible work arrangements, allowing you to work from the comfort of your own home
* A dynamic and inclusive team environment, fostering growth and development
* Opportunities for professional growth and advancement
* Recognition and rewards for outstanding performance
* A comprehensive benefits package, including paid training and equipment provided
**How to Apply**
If you're a motivated and customer-focused individual with a passion for making a difference, we want to hear from you! Apply now to join our team as a Phone and Chat Specialist and be part of a dynamic team shaping the future of customer service.
**Note:** careerzynith is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees.