At arenaflex, we're dedicated to empowering future developers by providing industry-leading tools for building and collaborating. Our Education team fosters sustainable open-source ecosystems, trains leaders to build inclusive communities, and strives to make education accessible to all students, teachers, schools, independent learners, and researchers. We're seeking an experienced Customer Data Entry Administrator with strong problem-solving skills, exceptional customer service, and keen attention to detail in data entry of applications and process management.
**About arenaflex**
arenaflex has created the best place to share code with friends, co-workers, classmates, and complete strangers. Over 31 million people use our platform to build amazing things together across 97+ million repositories. We're one of the leading hosting service sites for software developers around the world. Our mission is to guide everyone who uses our platform to confidently meet their goals.
**Responsibilities**
As a Customer Data Entry Administrator, you will provide support for the arenaflex Campus Program. Your key responsibilities will include:
* Reviewing and verifying eligibility for inbound applications
* Processing and managing Campus Program account renewals, including generating and reviewing monthly Salesforce reports
* Providing support and responding to inquiries from internal teams and Education customers
* Communicating directly with teachers, students, and school administrators via support tickets and email
* Ensuring the accuracy and integrity of customer information within database systems, identifying actionable insights
* Responding to support requests via ticketing queue
* Handling vendor and supplier documentation requests from users
**Requirements**
To be successful in this role, you'll need:
* 3-10 years of experience in Database support, data entry supporting customers
* Experience in verifying customer information and data entry of information
* Must have experience of processing applications, orders, or similar information in CRM system
* Experience reviewing and verifying customer information via email and ticketing system
* Requires working in a fast-paced role; able to handle 30 tickets a day and checking request in your inbox, organizing the tickets and responding with sense of urgency (1-2 hours a day spent on this task)
* Must have experience with Salesforce
* Experience with GSuite (Docs, Sheets)
* Experience with Ticketing system Zendesk or similar ticketing
* Experience using Slack or other chats; able to articulate well in chats and stay on top of the communication with depts/teams
* Experience creating reports and managing data in Salesforce
* Must have worked in a role that required excellent customer service skills, passion for delivering a great customer experience, empathic and professional writing skills with your approach via email communication with customers
* Must have excellent experience in data entry work and entering customer information with accuracy
* Experience or some knowledge to order Swag items able to pick out the items and send to appropriate location/person
* Experience to work remotely while engaging with teams across the company
* Process improvement mindset: Experience identifying inefficiencies and implementing solutions
* Must enjoy working in a role that had some repetitive tasks, receiving items all day and more of a heads down type of work
* Bonus: Experience processing customer applications and verifying eligibility of the applications
* Bonus: Experience with the platform GitHub
* Have curiosity and problem-solving mindset: Ask "why" to seek understanding and conduct research to find solutions
* Must be naturally curious, upbeat, positive and empathetic
* Willing to go the extra mile with a strong work ethic; self-directed in a remote role and resourceful
**What We Offer**
* Competitive hourly rate of $45/hour
* Weekly pay and medical benefits
* 6-month contract with excellent potential for extension/permanent based on performance
* Full-time schedule: Monday to Friday
* Opportunity to work with a leading hosting service site for software developers
* Collaborative and dynamic work environment
* Professional development and growth opportunities
* Flexible work arrangements, including remote work options
**Why Join arenaflex?**
At arenaflex, we're passionate about empowering future developers and making education accessible to all. We're a team of innovators, thinkers, and doers who are committed to making a positive impact. If you're looking for a challenging and rewarding role that aligns with your values, we encourage you to apply.
**How to Apply**
If you're a motivated and detail-oriented individual with excellent customer service skills, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.
**Disclaimer**
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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