At arenaflex, we're a family of SaaS solutions that focuses on organizational management, administration, and payment processing. Our Rec & Leisure business line is dedicated to empowering studios to offer online registration, tuition calculation, and payment options for parents of their dance students. Our software boasts a host of integrated tools enabling studios to optimize their operations. We're looking for an experienced customer support specialist to join our team and provide top-notch service for our customers.
**About arenaflex**
arenaflex is a leading provider of integrated software and financial solutions to a wide range of communities and organizations. Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.
**Job Summary**
We're seeking a detail-oriented, self-learner who enjoys troubleshooting software issues and providing clients with solutions that meet their business needs. As a Part Time Customer Support Representative, you will be responsible for responding to client questions and issues, working directly with clients, as well as Development and Quality Assurance teams to identify, triage, and resolve system issues. You will also be responsible for documenting frequently asked questions and preparing knowledge-based content.
**Responsibilities**
* A detail-oriented, self-learner who enjoys troubleshooting software issues and providing clients with solutions that meet their business needs.
* Comfortable answering both processes (how-do-I?) and business (how-should-I?) inquiries and requests.
* Ensure that the customer is successful using our product and that they have great experience doing so. Ideal candidates are eager to join us at the ground level, knowing there is room for growth.
* Responding to client questions and issues including bugs, feature requests, and business processes through phone, chat, and email.
* Working directly with clients, as well as: Development and Quality Assurance teams to identify, triage, and resolve system issues.
* Documenting frequently asked questions and preparing knowledge-based content.
* Documenting requirements and user stories for production issues and feature requests.
**Requirements**
* Strong customer service and analytical skills are a must
* Comfortable helping customers via phone support
* Ability to diagnose and explain complex solutions to technical and non-technical audiences
* Ability to quickly learn computer software and operating procedures
* Proficient in Microsoft Office Suite or related software
* Flexible work schedule; must be able to work on weekends
* Excellent communication (written and verbal) and time management skills
* Proven track record of outstanding performance and achieving goals
* Success-driven, works well in a team and enjoys a dynamic and changing environment
* Knowledge and passion for the dance industry
* Previous experience with SaaS or payments industry preferred, but not mandatory
**Excited about this role but don’t meet every single requirement?**
Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification. At arenaflex, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
**What We Offer**
* Comprehensive employee benefits program, including:
+ Medical, dental, and vision insurance options
+ 100% Employer paid short/long term disability
+ Basic Life
+ 401K option with 100% company match
+ Flexible paid personal/vacation time built on mutual trust and accountability
+ 10 sick days annually
+ 10 company paid holidays
+ 6 weeks paid parental leave
+ Culture that values work/life balance and celebrates successes
* Salary Range: $20/hr (US Remote)
* Opportunity to work with a dynamic and growing company
* Collaborative and supportive team environment
* Professional development and growth opportunities
* Flexible work schedule with the ability to work from home
**About Our Culture**
At arenaflex, we value diversity, equity, and inclusion. We believe that a diverse and inclusive workplace is essential to our success and to creating a culture that is welcoming and empowering for all employees. We are committed to building a workplace that is free from bias and where everyone has the opportunity to grow and succeed.
**Inclusion and Diversity**
arenaflex is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences, and viewpoints are valued. arenaflex does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.
**How to Apply**
If you're excited about this role and want to join our dynamic customer support team, please apply through our website. We can't wait to hear from you!
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