At arenaflex, we're passionate about revolutionizing the way businesses buy and sell returned, trade-in, and overstock inventory. As a Part-Time Customer Experience Representative, you'll play a vital role in shaping the customer experience, driving growth, and fostering a culture of innovation within our team. If you're a creative problem-solver with a passion for delivering exceptional service, we want to hear from you!
**About arenaflex**
arenaflex is the world's largest B2B re-commerce platform, connecting sellers and buyers of returned, trade-in, and overstock inventory. Our customers range from top brands and retailers to entrepreneurs looking to purchase valuable merchandise for their resale businesses. With a growing demand for re-commerce solutions, we're proud to play a significant role in powering resale, reuse, and the circular economy.
**Our Mission**
At arenaflex, we believe that every dollar matters, and we're committed to making each dollar count for our clients. We take our work seriously, but not ourselves – we're a team that's passionate about innovation, growth, and making a positive impact. Our core values drive our success, and we're looking for like-minded individuals to join our team.
**Job Summary**
As a Part-Time Customer Experience Representative, you'll be the face of arenaflex, delivering exceptional service to our customers through various forms of contact, including email, phone, and web chat. You'll work closely with our leadership team to identify areas for improvement and implement changes that enhance the customer experience. If you're a creative problem-solver with a passion for delivering exceptional service, we want to hear from you!
**Essential Job Duties and Responsibilities**
* Deliver a personalized, positive customer experience through various forms of contact, including email, phone, and web chat
* Inbound telephone support
* Web-based chat support
* Email Support
* Utilizing your specialized knowledge and experience, submit suggestions for improvement to streamline current processes to ensure efficiency and productivity
* Advocate on behalf of the customers internally by proactively identifying areas of opportunity
* Assist customers with account creation and troubleshooting
* Communicate with customers and third-party suppliers ensuring a smooth transaction process
* With exceptional attention to detail, review customer applications to process them in a timely manner and assist with customer documentation inquiries
* Complete ongoing and one-time projects to the benefit of customers and internal teams
**Minimum Qualifications, Job Skills, and Abilities**
* High School Diploma/GED Certificate
* Positive attitude, hard-working, flexible with changing priorities, and eager to learn
* Excellent written and verbal English, reading comprehension, and judgment skills
* Ability to come up with meaningful solutions, even if that means thinking outside the box
* High emotional Intelligence (ability to perceive, use, understand, manage, and handle emotions)
* Love technology
* Think personalized responses are the bomb (even when using a canned/macro)
* Like the Avengers, the crew of the starship Enterprise, and the Rebel Alliance, you have the ability to work independently or as part of a team to accomplish our goals
**Preferred Qualifications**
* 1+ year(s) of diverse customer experience; traditional call center, restaurant/food service, front office administration, and everything in between. All the unsung heroes who interact with customers day in and day out...we'd love to chat)
* Knowledge of Salesforce or similar customer service programs
* Online auction or e-commerce experience is very helpful
* Second language skill at a professional proficiency level (Spanish or French)
* Typing speed of 35 WPM
**Schedules Available**
Please note, that this is a part-time position, 20 hours a week. The schedule will be Monday-Friday. The successful candidates will work one of the shifts detailed below:
* 10:00am - 2:00pm (MT)
**Compensation and Benefits**
The pay rate for this role will range between $19.23 to $20.23 per hour. We consider many factors when determining salary offers, such as the applicant's work experience, education and training, skills, market data, and internal equity.
* Competitive compensation packages including bonus
* Telecommuting and remote work options
* Team off-sites, social events, annual company events, and frequent extracurricular activities
* Unlimited snacks and drinks
**Work Environment and Culture**
At arenaflex, we're passionate about creating a culture that's inclusive, innovative, and fun. Our team is made up of talented individuals who are dedicated to making a positive impact. We believe in:
* Making each dollar count for our clients
* Taking our work seriously, but not ourselves
* Doing the hard things today that will pay off tomorrow
* Using trust as the best measure of success
* Finding strength in numbers
**How to Apply**
If you're a creative problem-solver with a passion for delivering exceptional service, we want to hear from you! Please submit your application through our website. We can't wait to hear from you!
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